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I had an account on the now dearly-departed Stevie server that went offline in December. I don't believe I need to delete my old account as it was already trashed by the drive failure. (I checked the account recovery page and it did not find my username or email address there.) In addition to the main username.heliohost.org domain, I also had two .com and .net domains that were associated with it that I want to use as alias(es). If/when I sign up for a new hosting account on one of the other servers (Tommy seems to be popular right now), will I be able to reuse these parked domains on the new server? Almost as though I had never had the previous account at all? Are the DNS entries the same, and the records should populate (I think is the term) after a period of time to where the .com and .net domains resolve to this new account, or will I need to get in touch with my domain registrar to change the DNS to point to a new server?

first of all i want to thank all of heliohost staff for providing us best free hosting/support out there i just have one question, i can understand there is some sort of a que for creating new accounts but why is it like that for subdomains, parked/addon domains? its a real pain waiting 24hrs for a subdomain, i mean 1 day is really too long, there's 365 days in a year lol it is created immediately, it just points to another directory/has a redirect, why is it like that?

I have just purchased a domain name for use with my HelioHost website. I bought it through Katz Global, a company that allows for alternative payments of purchases without credit or checking (like the standard GoDaddy, HostGator and NameCheap, etc. require). I received an email from their Customer Service dept. asking what DNS records I want to use with the domain(s). Obviously I know the answer to be ns1.heliohost.org and ns2.heliohost.org, but I'm just confused about when I should have this configured. Technically, I do not "own" the domain as of yet; the purchase is pending (paid by U.S. mail), and I'll only "own" it once I've received an email with further details, which I haven't yet received. Katz takes care of everything nameserver wise on their end; there is no control panel to manage your domains, and configurations are achieved by sending tech support an email. I read in the HelioHost wiki the information about parked, addon and subdomains: I read also on the HH wiki that The problem is that they seem to be asking to change the nameservers first, and I cannot add a domain to my Parked Domains that I technically do not own yet. My understanding is that the sequence seems a little backwards, at least comparing their setup requirements to HH's domains section on the Wiki, which states to enter your domains first to cPanel and then configure it with your registrar. Per the Katz Global domain registration FAQ: So what should I do to go about pointing this domain to the yourname.heliohost.org URL? Should I enter the domains I just purchased (but which are not "mine" yet) into cPanel anyway and then tell Customer Service what DNS servers to use? Should I let them know which servers to use but ask them to hold on on updating until I "have" the domain (payment receipt) and can subsequently configure it on my site? Will my custom domain(s) still work if I tell tech support to point them to Helio's DNS records before I enter them into my cPanel? I'm just confused from a sequential standpoint as to which I should do first and how long it will take for the domain I don't yet have to become active on my site. I'm going to wait to respond to the setup guy until I hear from support on this end. Thanks in advance.

Username: Felix95 Default domain name : sidesign.heliohost.org Parked domain name : anonymia.iz.rs I am receiving this error : Error from park wrapper: Sorry, you are not allowed to add any more than (0) parked domains! Server : johnny Parked Domains 0 / 0 Addon Domains 0 / 0 Can you please fix this? Thanks in advance.

Hello, I have been trying for several days to park the domain appseresvivos.pt using cPanel without success. The error "Error from park wrapper: appseresvivos.pt is owned by another user." keeps appearing, even though the registrar is correctly set to the heliohost's nameservers. When accessed directly, it shows a queued account page from the server. What should I do to solve the problem? The account is appsv.heliohost.org. We are a non-profit organization based in Portugal involved in activities about the preservation of life. Thank you.