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  1. Hi folks! I got my account suspended atm(minutes ago) due inactivity, even though I was logged in to my CPanel couple of days ago (to the CPanel it self, not just the first screen you hit when get logged in). I renew it successfully by login in, so I'm just letting you know for this issue so you could track the problem if there's any.
  2. Hello. First and foremost, my account is no longer suspended (I've used the script on Google Chrome, it worked), but I had to create this topic anyway. Here is why: I was waiting for Java support on my account since January 6, and was loging into the Johnny cPanel frequently to avoid suspension. I am certain I did log into the Johnny cPanel on days 01/04, 01/12, 01/18 and 01/29, so I would be "inactive" for only 4 days now. I know that because I have the cpanel on my browser's history, and I remember loging in at the 29th to make sure my account wouldn't be suspended before I got Java support. My request was denied, and I was told that my account was suspended for inactivity. Can somebody tell me how that happened? Is loging into the cpanel not enough to avoid suspension? Thank you!
  3. Sir/Mam, First, I want to ask, what if my website that hosted in HelioHost is in good standing and if I'm relaxing over 2 months and "forget to login to heliohost.org at least once a month", do the host suspend my account for inactivity causes my site to be inactive, even my site is in good standing? (This will make my site in bad standing..) Please answer this. This is my request, I would like to have an account on Stevie, even I already have an account on Johnny. My web pages that hosted on Johnny are slow and sometimes, they're down. That's why I'm confuse. For me, the name of the username is important. So, this is what I want, if HelioNet allow me to create an account on Stevie, can I registered an account on there with my username on Johnny? IF NOT, would you please move my account specially the username on Johnny, I don't care if all of my files will be formatted, because I'm just started and doesn't have any important file yet. So, I would create an account on Johnny when I needed. Actually, it's good for it to be reformatted because I have an unsolved issue, I can't add a domain name with that account (and that's important to me,) which can be seen at this topic: http://www.helionet.org/index/topic/15682-subdomain-created-instead-of-adding-a-new-domain/ My username on Johnny: mbdungo I hope my request would be granted, any suggestion will be appreciate.. Thank you!
  4. Is there a way beside logging in to CPanel once a month to prevent the account from being deleted due to inactivity? Maybe have the user pay a small one-time fee and his account wouldn't get deleted due to inactivity. Please let me know what you think. Sincerely, Helio_Guest
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