Luigi123
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Posts
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Everything posted by Luigi123
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I will escalate to our root admin. Escalating.
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That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
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Moved to Customer Service.
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This support request is being escalated to our root admin.
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This support request is being escalated to our root admin.
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This support request is being escalated to our root admin.
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No problem. Let us know if you have any questions or need any help.
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This support request is being escalated to our root admin.
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Unblocked.
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This support request is being escalated to our root admin.
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This support request is being escalated to our root admin.
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[Solved] Request to open UDP and TCP Port Number: 21745
Luigi123 replied to Luigi123's topic in Escalated Requests
Yes it is. Thanks. -
This support request is being escalated to our root admin.
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Your site is working now.
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I have suspend your account and unsuspended, and it looks like it’s still seeing Suspended Page. it will usually clear when Apache restarts.
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I have suspend your account and unsuspended, and it looks like it’s still seeing Suspended Page. it will usually clear when Apache restarts.
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Alright, thanks for telling me that.
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Hm, that is so weird. Your account is not suspended but I can see there is a Suspended page when I visit your domain. Going to escalate this to our root Admin.
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Unblocked.
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@donnadie, I create a new topic for you inside "Customer Service" category: https://www.helionet.org/index/topic/32149-need-help/
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There might be something wrong. You create your account on March 07, 2018, and your domain is not active yet. Going to escalate this to our root admin.
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Moved to Customer Service.
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Moved to Other Discussion. Also, this is not for asking questions in this category. If you have questions about hosting, all topics has to be post in "Questions" category, and other questions regarding something without about hosting, it has to be post in "Other Discussion".
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There's no way we can make your account permanent. Even if you make a donation, samething. Escalating to have it restored.
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This support request is being escalated to our root admin.
