jje

It's okay. Sometimes this is due to high server load

Please just wait for djbob - he's a busy man.

 

I signed up for Johnny before and it worked fine?

Many of the folders in the root you just need to ignore, as your cPanel uses them to provide many of the features (such as Email, Ruby, Password-Protection, etc.). The only folder that you may use is the public_html folder. The contents of this folder is visible to the world wide web, and can be accessed directly from your website.

 

Inside your public_html, the vti_ and _private folders (etc) are related to FrontPage Extensions, which HelioHost offers to it's customers. If you are not planning on using FrontPage Extensions, then you can disable them within your cPanel, which will also delete these folders.

 

The cgi-bin folder inside your public_html is essential for creating scripts in many languages. Best don't delete this.

Descalating...

There was a temporary failure with the signups at the start of this week - please signup again

Your account has been reactivated.

 

Use http://heliohost.org/scripts/renew.php next time

Unfortunately I do not have the power to create an Addon Domain - you have to do it through cPanel.

 

If an error is given, I can erase all records of the domain (which is what I did) which should give you a fresh start on that domain.

Yes, ASP.NET (Mono) is working on Johnny.

 

I don't think you can use MSSQL on Johnny though...

 

This support request is being escalated to our root admin.

I'll PM you a new password.

Yes, I removed all three addon domains.

 

Your welcome!

I'm pretty sure it doesn't exist...

 

root@stevie [~]# su jhgca
su: user jhgca does not exist

 

This support request is being escalated to our root admin.

 

@ReN07 - Could you give the the username you want me to delete?

Could you try signing up now and let me know how you get on?

 

I thought the problem was solved but perhaps it wasn't...

Okay - all three addon domains have been removed.

I signed up a couple of hours ago and it worked?

Unable to add group jhgca

This error was occuring to everybody attempting to sign up to Johnny, whether they used an existing username or not. The root fixed this earlier; please try again now.

Try signing up now - the root fixed this problem a few hours ago.

 

how can I able to retrieve my jhgca account?

You mean retrieve any data from your old account? Sorry, your account was terminated permanently, and wiped.

This support request is being escalated to our root admin.

Please could you post the a screenshot of the contents of the 'Remote MySQL' page, which be accessed via your cPanel?

Try using 'stevie.heliohost.org' OR 'johnny.heliohost.org' as the host instead of your domain name.

This support request is being escalated to our root admin.

Glad your problem got solved.

Wait for 10 minutes and try again.

 

If you are still experiencing problems, please provide your username, domain name, and server name.

 

Just seen your MyBB site - looks like it's working fine.

In cPanel, click Error Pages near the bottom to configure them easily.

 

 

CAKE!!! ME WANT MY PIECE NOW!!!

Glad your problem got solved.

 

Also, thanks Wizard.