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Sove

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Posts posted by Sove

  1. 500 errors can be caused by a lot of things. The most common are
    1. Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.
    2. Syntax Error in .htaccess If you have a syntax error in one of your .htaccess files it can cause a 500 error. The easiest way to check if this is the case is to delete or rename your .htaccess files and see if the 500 error goes away.
    3. Incorrect Permissions If the script or the directory that the script is in doesn't have the correct permissions it can cause 500 errors too. If you're running a php script the file permission should be 644. If you're running a cgi script it should have 755 permissions. Your directories should have 755 or 750 permissions.
    4. Exceeding Time Limit If your script exceeds the time limit it can be killed by the system which will also result in a 500 error. The solution to this problem is to break your long executing scripts into multiple faster scripts that can call each other. For instance longscript.php always results in a 500 error because it exceeds the time limit, but if script1.php runs for a short time, and then calls script2.php which calls script3.php they can together execute the same code as longscript.php without exceeding the time limit and being killed.
    5. High Server Load If the server is currently experiencing high server load scripts can return a 500 error when they would normally work. This is more common on Johnny than Stevie since Johnny is more unstable, and accounts that cause high load on Stevie are suspended. There isn't really anything that can be done about high load 500 errors other than trying again later when the load is lower.

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  2. If you think your cPanel password is compromised, change it first. The more likely problem though is vulnerable software installed on your site. It happens a lot. You didn't post a link to your site so I don't know what software you're using, but software vulnerabilities are common. WordPress and Joomla are two well known programs that are infamous for being easily hackable, especially if you install random plugins/extensions. Also, many of the "free" WordPress themes you find online at random websites are actually backdoors designed with to let in hackers. If you use such software on your site, make sure to keep everything updated. Also, remove any themes and extensions you installed, and only install ones trusted sources.
    Thanks the website uses Wordpress but I didnt have any bad themes or plugins - only ones I have purchased from developers. I think HelioHost must have had something to do with it.
    Doubt it, in 99 times out of 100, it's the user doing something wrong, and this seems to be just another one.
  3. 500 errors can be caused by a lot of things. The most common are
    1. Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.
    2. Syntax Error in .htaccess If you have a syntax error in one of your .htaccess files it can cause a 500 error. The easiest way to check if this is the case is to delete or rename your .htaccess files and see if the 500 error goes away.
    3. Incorrect Permissions If the script or the directory that the script is in doesn't have the correct permissions it can cause 500 errors too. If you're running a php script the file permission should be 644. If you're running a cgi script it should have 755 permissions. Your directories should have 755 or 750 permissions.
    4. Exceeding Time Limit If your script exceeds the time limit it can be killed by the system which will also result in a 500 error. The solution to this problem is to break your long executing scripts into multiple faster scripts that can call each other. For instance longscript.php always results in a 500 error because it exceeds the time limit, but if script1.php runs for a short time, and then calls script2.php which calls script3.php they can together execute the same code as longscript.php without exceeding the time limit and being killed.
    5. High Server Load If the server is currently experiencing high server load scripts can return a 500 error when they would normally work. This is more common on Johnny than Stevie since Johnny is more unstable, and accounts that cause high load on Stevie are suspended. There isn't really anything that can be done about high load 500 errors other than trying again later when the load is lower.

  4. I get a screen that says "Thank You for installing cPanel / WHM" This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (License has a future date) Once the license on this server is active, you will no longer see this message. If you have installed a license since loading this page, click here to reload. License?????? Does this have anything to do with my site being cracked? Please help.
    No, it doesn't. The license message appears when the cPanel license of the server is missing or invalid, it has nothing to do with your site. Site being cracked is also almost always a PEBKAC error from the site owner's side.
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