wolstech

Krydos can take a look, but the fact your account only existed for about 3 weeks reduces the odds of being able to recover any databases. The ones we have recovered primarily came from older backups or account archives that existed before the crash (such backups are system-created when an account is archived from inactivity, and are often created by an admin when an account is reset). What was the name of the database? Also, do you know the name of any of the tables in that database?

Deleted.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

This is a Krydos question...

Flask should be standard, but the others need to be installed. Escalating to Krydos.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

The server you're on has failed, so we cannot do an automatic move for you. It would be a manual move (download backup, create new account, and set site up again) Since we are currently offering free trials of Morty accounts while Johnny is down, would you like me to send you a free Morty invite? If you choose not to pay after Johnny is restored, we'll simply move you to Johnny at that time (or if you wish, you can pay for Tommy instead of Morty at that time and we 'll move you from Morty->Tommy). If you still prefer to move to Tommy now, I'll just delete your broken account and you can sign up for Tommy normally. If your site needed Python modules, you'll need to request them again on your new server if they're not already present. You'll need to provide your own copy of any databases you had, as most backups do not contain databases (any that do will contain older versions of them). The files from your account can be downloaded from https://heliohost.org/backup/

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

No they are not. Python modules you requested be installed (and I think WSGI control if it was enabled) do not carry over. Did you request either of these? If so, you'll need to request them again.

Johnny was down for a bit, and I don't see you in the blacklist. Are you still unable to access it? As for uptime, if you need something with proper uptime, you need a Tommy or Morty account. Johnny is meant to be an unstable test server, so this sort of thing is basically normal for it. Tommy and Morty have much better uptime. (Also, it's normal for the login page to not work when your account's server is down.)

Escalating again to get the right one installed for you.

Copying Krydos's response since you also emailed us about this...

Missing DNS zone fixed. It may take a little while before its available everywhere.

Krydos can install this for you. Escalating.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.