wolstech

Renamed.

Deleted.

You can change this in Plesk. Go to Plesk then click your username in the upper right->Edit Profile and update the contact info. Once updated, it can take a few hours before our website dashboard and login page reflects the change. If you're unable to change it for some reason, please let us know and we'll manually send an email to your old email address to verify your identity, then update it on our side.

If there's specific files you need, we can look at grabbing those for you. Please specify the exact file or database names. It may take a while to get you the data, as we have to manually review it to ensure nothing illegal is in the files we provide. We do not provide full backups of hacked accounts because they contain malware and may contain illegal content as well (e.g. data collected by a phishing site if one was set up).

It looks like your payment went through and your VPS is active again. Please let us know if you need anything else.

Try renewing using this payment link: https://heliohost.org/vps/pay/?code=IoqfXhQPISXC1do3

Please see https://helionet.org/index/topic/68164-request-to-unsuspend-account-lismo-resource-overuse/ Do not create duplicate topics for the same issue.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it. Your account will need to be reset without a backup in order to be unsuspended. Are you ready to start over?

It should've taken effect at this point. Escalating to Krydos...

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

You're suspended for high server load caused by PHP, which is probably due to Wordpress. Please see our article on Wordpress and why we don't recommend using this software: https://wiki.helionet.org/WordPress Please fix the issue quickly. Unsuspended. Your account can take up to 2 hours to function.

The configuration we recommend is to use the server hostname (tommy.heliohost.org in your case) as the mail server. Plesk loves to suggest using user domains for the mail server, but our experience is that it tends to cause issues. SSL connections for mail not working is a common problem with doing so, and another is that mail clients may refuse to send mail through it for security reasons (the server identifies itself as Tommy regardless of what domain you use to connect, some clients do not like the fact the domain in its settings and the domain the server identifies as don't match).

Weird. The system is unable to set up SPF/DMARC/DKIM on that domain. Keeps saying it can't find it despite the domain obviously existing. Based on the output, I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains (probably due to the rebuild). Flagging for Krydos...

Also, please note that once you change it in Plesk it can take several hours before the dashboard reflects the change.