wolstech

No problem Please let me know if you need SSL set up or anything configured for your software and I’ll get it taken care of.

Fixed. It'll take effect within the next 2 hours. For others reading, you can fix this by reissuing the certificate and selecting the option to secure webmail. If you have the "Keep websites secured" turned on and can see the options icon next to it, there is also an option there to automatically secure webmail.

Please check your PMs for information regarding your Lily account.

Changed. It can take up to 2 hours to work.

If you want to hide a directory listing, please put a blank index.html in the folder. Not sure about the latest Tommy (I'm going to test it once my test account finishes setting back up), but the last time I messed with this, the Indexes option was supported in subfolders but not domain roots. Plesk doesn't support it properly. The settings that can be changed through .htaccess are limited to specific settings as well. If you use an invalid one, it'll either be ignored, or produce a 500 error with a message in the log explaining the issue. Getting the directory listings working at all was a major effort on Krydos's part. Our old cPanel servers had them visible by default, and all of us staff-side wanted that back because it reduces support cases (you'd be surprised how many people contacted us about the 403 error that you get if they're turned off, or because they didn't delete a default index.html file when we included one) and it makes spotting abuse easier (phishers notably tend to be stupid and not hide the listings, so we can literally just flip through them, see "my_phis_site" sitting there and ban them).

For question 1, yes. For question 2, you should be able to, but not sure what the easiest way to actually run it is since the scheduled tasks are jailed (the scheduler cannot see the Python binary). You may be able to call the file itself, but not sure on that. Krydos has to install the modules for you and can likely also answer the Python scheduling question.

Oof. That fee is definitely steep if that's really how this is supposed to work, not to mention the 2+ month time for the donation to actually arrive. That's kind of sad to see as we've had several people now express interest in this method of donating. Thanks for trying though Also, just a few tips on your account: Your account now has a new IP due to the server move, so you will need to update your DNS records for your domain. Your domain was disabled, which usually means our servers cannot verify that its actually hosted with us. The most common cause is incorrect DNS records, however it looks like in your case, Cloudflare may also be blocking traffic from the USA, which will also cause it to be disabled. We do not recommend the use of CF origin certificates as they are not publicly trusted and are incompatible with several Plesk features. For best results, the recommended practice is to set Cloudflare to use "Full" SSL (not the strict version), then generate a Lets Encrypt certificate in Plesk.

Krydos can set this up for you.

Wildcard domains are sort of supported (i'm pretty sure Krydos has set it up in the past for somebody), but be aware that we do not support wildcard SSL certificates due to lack of DNS integration, so the wildcard domains won't support HTTPS if we add one for you. You might be able to generate a certificate yourself outside of here and manually install it, but you would be have to manually renew it every 90 days. is that OK?

Glad you got it working Please let us know if you need anything else.

Protocol needs to be SFTP, not FTP, if using port 1373. Some networks like at work or schools may block traffic on that port, so it may not work for you. Similarly, some software does not support SFTP, as it is a completely different protocol from FTP. If your network or software does not support port 1373 or SFTP protocol, try using regular FTP protocol with port 21 instead.

Recommended settings for Johnny shown here: https://wiki.helionet.org/management/uploading-files#ftp-sftp If you cannot use SFTP for some reason, try FTPS on port 21, hostname johnny.heliohost.org. We do not recommend or support using your own domain for FTP, you need to use the server hostname (johnny.heliohost.org).

The most recent suspension was likely the below problem with the server based on the date your account got suspended. A whole pile of people got suspended around that time for memory usage because the server wasn't cleaning up PHP processes properly when they finished. That issue has since been resolved. You can view your load here: https://heliohost.org/dashboard/load/ but we don't really offer a programmatic way to access this data at this time. Unsuspended.

Donations are one-time. If you're looking for a Tommy account, a one-time donation of $1 will get you that. Space upgrades are the same way, they're one time fees. As of now, the only reoccurring fees we charge for services would be for VPSes. The Morty plan will also have such fees once it releases, but this is not available yet. VPS and the Morty plan wouldn't be considered donations though, they're just commercial paid services.

Alias added. Note that the .org domain will redirect to the new domain since it is an alias. This is both better for SEO (avoids duplicate indexing, which some like Google dislike), and also means users will find your new domain if they visit your old one. When we eventually end support for the .org domains entirely, we can just remove the alias and users will already have your new domain The domains can take up to 2 hours to work. You can upload files immediately, though you won't see them until the domains start working.