wolstech

Are you using tommy.heliohost.org as the host name? For email you should use tommy.heliohost.org to configure remote mail apps. Do not use your domain as doing so will cause it to fail (error will usually be certificate common name incorrect or similar, because our mail server always returns a cert with the server host name on it).

Python 3.10 is not supported. Do you need these for 3.9 or 3.12?

No problem Please let me know if you need any help getting your application running.

Please check your PMs for information regarding your Lily account.

That’s basically what the option above is. It fetches the email from our server via imap. Just be sure you do not use mail forwarding in Plesk. That’s how you get our server flagged for spam.

You were suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep?

Account ducks has been unsuspended and h has been suspended again. It might take a little while for the accounts work properly.

This domain cannot be added at this time because after reviewing the contents of your account, we have reason to believe your account violates the Terms of Service, specifically this line: We found numerous indications that you might be planning to host an IPTV site that redistributes a service called Globoplay, which would violate the TOS. Can you explain what you're planning to do with this content and why it is hosted here?

How many do you need? We prefer not to add domains unless/until they are going to be used, as it does impact the performance of the server for them to simply exist.

Sure. You can have up to 10 domains. What domains do you want?

This is not supported. Domains ending in .helioho.st and .heliohost.us cannot be hosted at another provider.

The reason your domain doesn't work on your Tommy account is because the IP addresses in your external DNS are incorrect. The correct ones are shown in Plesk. To fix the issue, you need to correct DNS entries on your external DNS server, ensure the domains are enabled in Plesk, then wait 2 hours. The account michaelpyl is archived. It neither violates the TOS nor has any impact on your Tommy account. As long as you don't restore it, you're fine. If you do want to restore the Johnny account at some point, you'll need to delete your Tommy account first to avoid violating the TOS.

Krydos can do this for you.

Can you try the Plesk file upload tool? Upload the entire site as a single zip file through Plesk then extract it. It's almost always faster than FTP, especially for long-distance users and sites with many files (you're showing as in central Europe, so other side of the world from us). If you're using a VPN, perhaps try an exit server in North America if that's an option?

Account artenahandmade has been reset. Look for an email in the next few minutes with a link to finish creating a new account. If you need the data from your old account, it will be available from https://heliohost.org/backup/ once the reset is complete.