wolstech

Krydos can exchange this for you. Keep in mind that for VPSes, the $4 cost is per month, so you will need to set a subscription up as well (or make a one-time payment for 6 months of service at a time). Escalating to have this exchanged for you.

What error are you receiving? Is it just timing out? If you're not able to connect to the server at all, please post the IP address of the connection you're using (you can see that here: https://heliohost.org/ip.php)

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account. Unsuspended. The domains can take up to 2 hours to function.

Unsuspended. Your domains may take up to two hours to function.

You're suspended because we have reason to believe you were using Johnny to run a website that belongs to a commercial business. The Johnny and Tommy plans cannot be used to run commercial websites. Normally, we would offer a free trial of Morty for this, but you've already had a trial previously and chose not to purchase, so you were suspended instead. If you wish to keep your website hosted here, you'll need to either purchase a Morty subscription or prove that your website does not belong to a commercial business. How would you like to proceed?

If you need these, you can purchase a VPS and install tomcat. https://heliohost.org/vps/ We haven't offered support for Java on the shared hosting since 2021. We hope to eventually offer it again, but there's currently no estimate as to when this will happen.

Your account was moved to Morty because we determined during a routine compliance audit that your account is being used to host a commercial website, which is not permitted on Tommy or Johnny due to our discounted Plesk licensing on those servers. From our terms of service: You should have received an email similar to the below, however because you were one of the first accounts moved, it's possible it moved before the email notification was in place. You'll need to prove the websites on your account do not belong to commercial businesses, start paying for Morty, or remove the commercial websites before the trial expires.

Your account has been reset. You'll receive an email shortly with a link to start over with a new account. If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

Domain changed. The IP addresses needed for the A and AAAA record can be seen in Plesk. For email: For mail server (MX record) should be tommy.heliohost.org For SPF, use the value "v=spf1 include:tommy.heliohost.org ~all" For DKIM, you'll need to enable it in Plesk, and once enabled, hover over the ? symbol to see the records. They are unique to your account so we cannot provide them here. The domain can take up to 2 hours to function.

How do you want this written? Is tkgagenthub.helioho.st OK? Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Krydos might be able to install that module for you. As for those other logs, odds are either your domain was still setting up, or your permissions were wrong at that time.

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

DNS issues corrected.

Domain added using default document root. It can take up to 2 hours to function. As for the document root being inside another, I agree with Krydos: Putting the document root of domain A inside of domain B has tons of weird issues and is not supported. Notably: Domain A would be accessible via domain B, configs applied to domain B may break domain A, and if domain B were to ever be renamed or deleted, domain A will lose all of its data and break.