wolstech
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About wolstech
- Birthday May 17
wolstech's Achievements
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A 504 on Johnny usually means the server is overloaded or a script that is too heavy or broken (it's caused by a timeout due to something that can't finish fast enough). Could be anything from DDoS to someone else overusing resources. Lets see if Krydos might have more information on what happened, as the load charts I can see on our side only show the past hour...
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Appears to be working again. Keep in mind that these errors are normal during Apache restarts on Johnny (502) and Tommy (appears as a 504 instead of a 502), and can last up to 10 minutes. Apache restarts occur about every 2 hours. https://wiki.helionet.org/502_Bad_Gateway Morty users don't experience these because the restarts complete in seconds due to the server being both much faster/newer, and less crowded.
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What IP is the external connection coming from? We can check if its blocked. Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections. -
Try using tommy.heliohost.org as the hostname instead of your domain. Also, since your account moved, make sure the remote access is still enabled for the database.
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DKIM, SPF, and DMARC have been set up for the domain ekm.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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My account appears to have been suspended
wolstech replied to marciodoxosse's topic in Suspended and Queued Accounts
You're suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep? -
[Solved] Creation of subdomain ebooks.chiquipolis.com
wolstech replied to backupchiquipoli's topic in Customer Service
Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work. The domain can take up to 2 hours to function. -
Request to increase max_input_vars to 5000 (PHP Settings)
wolstech replied to costacja's topic in Escalated Requests
Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups. -
Domain added. It can take up to 2 hours to function. We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.
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We found the invite. It looks like you're half-registered (it shows you clicked the link but did not finish registration, stopping at/after the password screen). Click the link in your welcome email again and see if it will let you complete the registration.
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You're welcome Glad to see you were able to get the logs and fix the code issue. Please let us know if you need anything else.
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It takes up to 2 hours for a change to development mode to take effect. Wait 2 hours then try again and it should provide more information. If for some reason it does not, we can escalate it at that point so Krydos can take a look at the logs for you.
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Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load. Your website is currently up.
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Apache looks like it got stuck while restarting as there's a large number of other maintenance tasks piled up behind the restart in the queue. I'm waiting for a response in a staff channel about it...
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Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.
