wolstech

That domain looks like it was already added to your account. To get it working, the only DNS change you need to make is to set the domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org.

There is a backup for your account from 2024-07-25 available that contains an lsvcam_webcamData database. That can still be downloaded from https://heliohost.org/backup/ even though it is almost 2 years old. The files from your account should be available as recently as May 8 if you need them. Just let us know. For the databases, Krydos could check for raw .frm and .ibd files off the server for you if you want to attempt recovery of newer data, but actually getting data from those is difficult if we can even find the files. To check he would need the names of the individual tables within the database.

You need to have a Plesk account on any of the other servers (even the free Johnny plan is fine) before you can request a Lily account, because there are certain things on Lily that depend on the Plesk servers (like sending email...). Do you have a Plesk account already? If so, please provide your username.

High server load. 10031.00 CPU. You did indeed exceed the CPU limit. Usually this is caused by leaving processes running, overuse of scheduled tasks (usually running them too frequently), processes not exiting due to bad code or server issues, forgetting to disconnect SFTP sessions after you're finished using it, and similar. Because the suspension occurred more than 24 hours ago, no process data is available. Please review your code and monitor your load here: https://heliohost.org/dashboard/load/ to ensure your software is not overusing the CPU. Unsuspended. Your account may take up to 2 hours to function.

The .org domains were discontinued for regular users back in 2021. We were forced to move users to a different domain because users kept getting their account hacked or setting up abuse (like phishing sites) and getting the main heliohost.org website blacklisted on places like Facebook. Users that had them prior to that date were allowed to keep them until they were removed from the account (which in the case of the Johnny crash, everyone on Johnny had their domains removed). The helioho.st and heliohost.us domains are the replacements. If you need it back temporarily, it can be added as an alias that redirects to your new domain, however, there will be a time when they stop working entirely for users. Do you want me to do that?

Renamed.

Deleted.

You can change this in Plesk. Go to Plesk then click your username in the upper right->Edit Profile and update the contact info. Once updated, it can take a few hours before our website dashboard and login page reflects the change. If you're unable to change it for some reason, please let us know and we'll manually send an email to your old email address to verify your identity, then update it on our side.

If there's specific files you need, we can look at grabbing those for you. Please specify the exact file or database names. It may take a while to get you the data, as we have to manually review it to ensure nothing illegal is in the files we provide. We do not provide full backups of hacked accounts because they contain malware and may contain illegal content as well (e.g. data collected by a phishing site if one was set up).

It looks like your payment went through and your VPS is active again. Please let us know if you need anything else.

Try renewing using this payment link: https://heliohost.org/vps/pay/?code=IoqfXhQPISXC1do3

Please see https://helionet.org/index/topic/68164-request-to-unsuspend-account-lismo-resource-overuse/ Do not create duplicate topics for the same issue.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it. Your account will need to be reset without a backup in order to be unsuspended. Are you ready to start over?

It should've taken effect at this point. Escalating to Krydos...

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.