wolstech

Domains re-added. They should work within 2 hours. And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

There's no data on my side this time around because you've been suspended for more than 24 hours. Tommy has been experiencing high load as well as an issue where tasks sometimes fail to exit properly lately (which is probably because he's past-due for rebuild), so its possible these issues are manifesting due to s server fatigue. Tommy was supposed to be rebuilt to address these issues before they become an issue, but Johnny cut in line when he decided to die unexpectedly. The tasks do seem to be the issue based on the charts from the last suspension, as the load dropped to basically 0 when I turned them off: https://helionet.org/index/topic/67991-incorrect-username-password/#comment-302346 I would suggest troubleshooting them one at a time. You can watch your load at https://heliohost.org/dashboard/load/ Note that the load chart can take ~10-15 minutes to show the load once you actually cause it. I'll unsuspend you one more time, but I'm going to disable all of your tasks again. Please do not run these tasks again until they are either fixed or you move to Morty. Unsuspended. Your account may take up to 2 hours to function again.

I assume you did imported directly this through Plesk, as if you had done it through phpmyadmin it would’ve timed out long ago. Krydos can cancel this.

Escalating.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

An email with a backup link for account a2025 has been sent to you. It looks like its a dump of your home folder from the day of the crash. You should be able to open that with a tool like 7zip and extract your files, then reupload them. It's possible that a full account archive with databases may also be available. Your account looks like it got archived on March 29 for inactivity (which effectively creates a backup), so its possible that file may be recoverable. Escalating to Krydos to see if this is recoverable.

Which domain is this for?

It's because your account was deleted. When the accounts recover from the Johnny crash, it only comes back with whatever main domain you pick. I've added mydigitallife.tk back to the account for you. It should work within 2 hours. Free subdomains ending in heliohost.org are no longer available to users, and have been restricted to system functions and staff accounts for several years now. It's just that a few users like you have been here so long that they still had them on legacy accounts. I've temporarily added it back, but it will redirect users to astron.helioho.st when they visit it so bookmarks and search results for your old domain can find the new one. There will be a point where the .org domain stops working, so please notify your users. It can take up to 2 hours to function. You have to unpack that on your PC and manually restore the files. You can't use the built-in Plesk restore function to restore it. Depending on the format, it's either a plain tar.gz archive containing a copy of your home folder, or a plesk backup (which can unpacked using these instructions: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File)

Oh yeah, that domain could be an issue if changing it means having to update/replace the firmware on old embedded devices. I'll put it back for now for you as an alias so you have both. It could take up to 2 hours to work, and will show the same content as the .us domain. In the meantime, please update your service/documentation so that new users and updates going forward will access your service through the .us domain instead. There will eventually be a point where we eliminate the remaining .org domains from user accounts.

You got suspended for high server load, specifically load coming from systemd. In your case, it appears to be that you left an SFTP session open too long, though this can also be caused by overusing scheduled tasks (typically running them too frequently). Please be sure to disconnect from SFTP when you're done using it. Leaving connections open can get you suspended, as SFTP uses CPU just to sit there and do nothing with the connection open. Unsuspended. It might take up to two hours before your domains work again. Edit: The unsuspend is taking a little longer than I expected. You'll be unsuspended shortly..

You can download the data we were able to recover here: https://heliohost.org/backup/ In your case, it looks like the backup is from 2024. Newer files may be available for your account, but newer databases will not be. Would you like me to have Krydos take a look? Directions for unpacking the backup are here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File After you unpack it, you'll manually rebuild your site using the data from the backup.

The .org domains are no longer available to users (they haven't been available for several years now), but users who had one were allowed to keep using it up until their account was deleted or until it was changed by the user. All Johnny users lost those domains during the crash because all Johnny accounts were deleted as a result of it. You can use the .us one and just upload the files into httpdocs like you normally would. Assuming your software is built decently, it shouldn't matter what domain you're using for it. Note that for some apps like Wordpress you may need to edit the database to change the domain in the settings table.

You should be able to open that file without the extension (it should be a .tar file without the extension, if whatever tool you're using won't open it, you can rename it and put a .tar on it so it will open). .tzst is a .tar inside of z-standard. The actual files you had in your home folder are inside that extensionless tar file. You then upload the actual files back into your home folder through the file manager or SFTP just like you did when you originally set your account up.