wolstech

Due to US Federal Regulations, HelioHost is unable to do business with users who reside in or are affiliated with the country of Iran.

Fixed missing DNS zone. It may take a few minutes to resolve and up to 4 hours for everyone to see it.

Fixed DNS zone. It may take a few minutes to start resolving, and up to 4 hours for everyone to be able to reach it.

You re suspended for excessive cpu load caused by overuse of scheduled tasks. I have disabled all scheduled tasks that run more frequently that once a day and unsuspended you. Please reduce the frequency on your scheduled tasks. Unsuspended. It can take up to two hours for your domains to function...

Missing DNS zone fixed. It may take a little while before the changes propagate.

It's because you're not suspended for storage. All suspensions except for storage overuse (which is self-correctable by buying space) will lock you out entirely because they require contacting support to resolve. Your suspension is specifically for excessive CPU use due to running scheduled tasks too frequently. I've disabled all scheduled tasks that run more frequently than once a day, and unsuspended you. Please reduce the frequency and number of jobs on your account. If you need to be able to run jobs more frequently, we recommend moving to Morty (where you will be charged fees for the extra resources instead of being suspended). Unsuspended. It may take up to 2 hours for your domains to work again.

Your account has been renewed. It may take up to 2 hours for the domains to function.

Your account has been reset. When it finishes, you’ll receive an email with a link to create a fresh account.

You're suspended because your account was hacked and is now full of obfuscated PHP that appears to be malware. It looks like there are remnants of a Wordpress installation among other things, and I wouldn't be surprised if that's how they got in. Wordpress gets hacked all the time, and is a major reason we recommend that people not use it. Your account will need to be reset in order to be unsuspended. Are you ready to reset your account?

Domain renamed. It can take up to 2 hours to function.

Renaming an existing addon domain requires the domain to be removed and re-added, which will delete the content in the domain's document root. Do you need to back anything up before we rename the domain?

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

It was. It's in the invite list even though it didn't actually send. I just resent it.

This support request is being escalated to our VPS admins.

Yes you can buy extra VPS rebuilds if you want them. If I remember right they're $1 each. The vps158.heliohost.us domain as well as any others you've had us set up DNS for will remain valid after the rebuild (though of course you'll need to install and configure whatever software you need on the VPS for them to work). Escalating to have the rebuild processed.