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wolstech

Chief Risk Officer
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wolstech last won the day on May 23

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About wolstech

  • Birthday May 17

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  • Website URL
    https://www.raxsoft.com

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    Male
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    Pennsylvania

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  1. You should be able to open that file without the extension (it should be a .tar file without the extension, if whatever tool you're using won't open it, you can rename it and put a .tar on it so it will open). .tzst is a .tar inside of z-standard. The actual files you had in your home folder are inside that extensionless tar file. You then upload the actual files back into your home folder through the file manager or SFTP just like you did when you originally set your account up.
  2. Invite sent. Recreating the account just gives an empty account, there is no automatic restore of any data. Escalating to Krydos to see what newer data is available for you.
  3. Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.
  4. Your account wasn't eligible for automatic recreate because it was suspended for a TOS violation (specifically, disposable email address) at the time of the crash. Per our Terms of Service, disposable email addresses are not allowed. Please provide a valid, non-disposable, email address so we can reinvite you. Krydos can assist with the backup piece. There is a backup from 2024-07-25 (the last Johnny crash) available for your account, and I suspect there may also be an archive from August 2024 that could be used as a backup too, since there was an unarchive event in the logs for it. Newer files (but not databases) may be recoverable from the crashed server as well.
  5. Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.
  6. $6 ($5 + $1 bonus) has been added to your account, giving you a total balance of $6.4521. Thank you for your payment.
  7. I don't see your username lubash in the backup system, so I can't find the backup to see what format it is in. Keep in mind that users cannot restore a complete pleskbackup_*.tar file by design. It MUST be unpacked and manually restored. If your backup file is called pleskbackup-<username>.tar, then these are the instructions to get your files out of the backup: https://wiki.helionet.org/Account_Backups#Access_Your_Files Once you get the files out, you upload them manually via SFTP or Plesk. If it's called <username>_2026-05-08.tar (or similar, date may vary), you just open it in 7zip or a similar program and extract the files, then upload the ones you need. Depending on what data was available, there will either a folder full of files from your home directory, or a folder of files alongside a pleskbackup_<username>.tar (which will contain an older backup that also has databases in it).
  8. We're not sure what you're asking here. If you mean you want to restore a backup you have on your computer, you have to unpack it and restore the files. Depending on the format, it will either be a plain tar.gz file (which you can open with something like 7zip and upload the files inside), or a plesk backup (see here for instructions to unpack that and get the files and databases). There is no way automatically import a user-provided backup.
  9. Please check your PMs for information regarding your Lily account.
  10. Domain re-added. It can take up to 2 hours to work.
  11. Sure. That domain has been added back.
  12. 18.17 GB 0 (sd-pam) 15.41 GB 6.83 k /usr/lib/systemd/systemd --user 9.58 GB 49.1 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/ogn_bridge_control.php 7.52 GB 293.4 python3 -u ogn_bridge.py 6.01 GB 32.3 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/collector_control.php 4.16 GB 221.7 python3 -u collector_hosted.py 767.18 MB 44.1 /opt/plesk/php/8.3/bin/php-cgi -c /home/system/ogn.helioho.st/etc/php.ini 45.25 MB 0.2 /opt/plesk/php/8.4/bin/php -f httpdocs/ogn_tools/scheduled_daily_postprocessing.php 19.34 MB 0.6 python3 Scripts/puretrack_labelsConverter_json_to_db.py 0 KB 0 [php-cgi] Systemd load due to overuse of scheduled tasks. You need to reduce the frequency of your scheduled tasks (preferably to no more than once every 15 minutes), and make sure your code exits quickly. The jobs causing this look to be that collector_control and ogn_bridge_control task. Scheduled tasks keeps your system account logged in when they're running, and since those two tasks are running every minute/two minutes, your account is "awake" constantly and wasting CPU. You were close to yet another suspension today, so we turned your tasks off to prevent the suspension for you. Please reduce the frequency of the jobs. If you receive a third load suspension, you will be required to buy a Morty account to be unsuspended again. EDIT: It is indeed those two tasks. This is your load chart an hour after I turned them off. Nice big cliff when the tasks stopped.
  13. You're welcome All of us here at HelioHost glad to have Johnny back as well. Looks like you solved your problem, but if you need anything feel free to let us know.
  14. Do you want iqpc.cc to redirect to iqpc.info, or just show the same content as iqpc.info while still showing iqpc.cc in the address bar?
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