wolstech

I see the $19 payment you made in our logs, which is $24 of credit. Thank you for your payment. Your account is now moving to Morty...you'll receive an email when it starts and a second one when it finishes. Please read both emails thoroughly as they contain information you may need such as IP information. The move can take several hours to complete.

Host name is incorrect...2steps.gr.helioho:3306 should be tommy.heliohost.org:3306 assuming the database is on your Tommy account. Also, be sure you enabled remote access in Plesk (it's under the settings for the database user, at the bottom)

Since you mention you need this for school and you're one of the many students from your university using our service, the account meglopez2604 which is linked to your school email has been unsuspended.

What errors are you seeing? Error 503 was a known problem on this server recently (should be resolved now), and 502 for a few minutes every 2 hours is normal (Apache restart).

Setting the values that way would cause the domain to not be hosted here. What are you trying to do? Are you trying to use your account only for email?

MX should point to tommy.heliohost.org. You'll also need to create TXT records for SPF and DKIM if you want to be able to send mail. FTP subdomain record isn't necessary as we recommend using tommy.heliohost.org in your client when connecting to FTP. If you want to create it anyway, it should be an A record pointing to same IP as the domain itself. NS isn't necessary if you're using your own DNS. If you want to use our name servers, you would need to change the name servers to ns1.heliohost.org and ns2.heliohost.org. If you decide to do this, let us know, and we can set up the necessary records for email for you.

We turned off webmail on Tommy late last night. Thanks for letting us know that the performance has in fact improved Please let us know if you need any additional help.

Domain added. Please be sure to configure DNS, the domain may take up to 2 hours to work.

Are you sure the app isn't opening multiple connections at once? Some apps are designed to open multiple connections, and these will fail if they cause the limit to exceed 10. If there is a way to limit the number of connections your app opens in your code, I would suggest setting the limit to 1 and seeing if the issue persists. Krydos may have more information about this.

We're working on this still. For Tommy at least, the latest update is that there is a DDoS attack occurring against the Roundcube webmail service again. Bots keep hitting the Roundcube pages, causing it to run constantly and hog all the PHP slots. This results in 503s when there's none available for actual websites to run. The removal of webmail service is reportedly being tested and considered as a solution since prior efforts to block the bots have been unsuccessful.

We don't know what's causing this problem, but it affects everyone on Tommy and Johnny. It started a few weeks ago and we initially thought it was affecting only a few users and was related to a DDoS against our webmail service, but that doesn't seem to be the case as the issue is now widespread. Investigation into this issue is ongoing. Please see this News posting for more information and updates as they become available: https://helionet.org/index/topic/64305-503-errors/?do=getNewComment

If these are student accounts, do you have a school email address we can attach to your accounts so we can exempt them? We need one student email address per student account, so please find out which account belongs to which person and provide a list of whose email goes to whose account. Also, tecandsoft already has a replacement account on Tommy (tecandsoftsrv), so it cannot be unsuspended without suspending the new account. The policy is one account per human being, not one account per server.

For MySQL you actually do this yourself. It's in the database user properties in plesk, at the bottom.

Krydos can do this for you.

This is going to be a Krydos question...