wolstech

The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else.

Permissions fixed as well. Not sure what happened there...

That domain did not set up correctly on our end. The issue has been resolved and the domain should start working shortly.

The only purchase we see in our system is a single $2 payment to move an existing Johnny account to Tommy. The $2 tommy upgrade does not include a space increase. If you purchased a space upgrade as well, please provide the transaction number of the purchase and we can research. The charge should be for $25 and would be separate from the move to Tommy charge.

You can post a topic asking for a domain or the like to be redacted, but it really doesn't make much sense. DNS will show where a domain is hosted unless (quite-significant, especially if email is needed) effort is made to completely hide where the site is hosted. Even then, attackers don't necessarily care where it's hosted, as most attackers are just using bots that go looking for things like unpatched Wordpress installations to break into...those methods of compromising a site are mostly the same regardless of hosting company, and the mitigations are also mostly the same (install updates when they come out, don't use software from dubious websites, etc.)

No. Users cannot delete their own content. We can hide topics from visibility on our side, but you would have to request that individual topics be hidden. Generally, the idea is that topics are left in place so others can learn from people's experiences. It is possible to request we delete the forum account without affecting the hosting account, however having a forum account that matches your hosting account makes support much easier if you ever need it.

Domain changed. It can take up to 2 hours for the new domain to function.

The name servers would be ns1.heliohost.org and ns2.heliohost.org if you're able to change them (I know afraid.org often doesn't let you). If you're able to set NS records, this should work. I do know that the "normal" DNS service provided by afraid does not work properly with our service (notably has compatibility issues with the records needed for email to function). Do you want us to go ahead and change the domain?

Changed. It can take up to 2 hours to start working.

Added.

Krydos can install this for you.

Do you want this added as an addon domain, or do you want this to replace the main domain (oshekher.heliohost.us)?

What version of Python are you using?

That account is suspended because we have reason to believe it was going to be used to phish. HelioHost does not condone phishing and permanently bans anyone who attempts to engage in such activity. Can you explain the domain on this account?

This support request is being escalated to our VPS admins.