Ok. Account mortaine has been reset. A backup will be available at https://heliohost.org/backup/ when it's done, and you'll receive an email to complete the reset process.
Your next steps are:
Click the link in the email you'll get soon and recreate the Tommy account under another username.
Buy the VPS through our website using the mortaine username. Note that you must register for the VPS using the email address that's on your forum profile in order for it to let you reuse the username "mortaine".
If you need to use a different email address to purchase the VPS, you should change your forum account's email address to the email you want to use, then buy the VPS.
Alternately, we can rename the forum account for you, which will also free the username up. Let us know if you would like the forum account renamed (it can be anything except mortaine, though matching your new Tommy account username might make sense).