wolstech

What is your username?

The contents of the domain lda.ng have been discarded, the associated WP database developer1_lda has been dropped, and you've been unsuspended. Your account may take up to 2 hours to function fully. The attack came in through Wordpress itself, which is usually either a result of plugins with vulnerabilities, or failure to install updates. A backup from February actually does exist for your account at https://heliohost.org/backup/ if you need anything from that timeframe. You can make backups using the backup tool in Plesk. Note that if you use this, it is advised that you configure remote storage, as the backups it creates count towards your disk space quota and can quickly cause you to run out of space.

Krydos can install this for you.

Our policy is typically to require the entire account be reset without a backup to destroy the contents before you can recover a hacked account (in case phishing or similar was set up and stolen information is present), though after looking through your account I don't see anything suspicious outside of the one domain that was compromised (lda.ng). Are you OK with deleting the contents of the domain lda.ng and the associated WP database to be unsuspended?

Your friend can do that themselves by logging into the account, selecting delete account, and then on the following screen, clicking the option to archive account instead of deleting it. If they do this, they'll also be able to restore the account themselves later without losing any data.

Wiki got attacked by bots. The forum and wiki live on the same server, so the wiki being hit causes the forum to slow down. We are working to mitigate the bot attack against the wiki.

The file hk_hlm_founds.txt on your account is in a folder called pass_lists, which we took to mean it's "found" (stolen) passwords. Can you explain what this file is for? Can you show how you obtained the contents of this file? Note that if we agree to unsuspend you, we are likely going to require a full reset without a backup as well. Also escalating as I'm curious about Krydos's input on this...

That account is permanently banned because it was used to store what appears to be stolen personal information.

The IP you're posting from is not blocked. What IP are you having issues with?

I've gone ahead and created this under your other account. Please check your PMs for information regarding your Lily account.

That domain is working for me and the SSL certificate is installed now. A test email also delivered successfully from my end. You probably didn't wait long enough for DNS to propagate or something. Can you give it another try?

That particular subdomain cannot be added because it is reserved by the system (it's used by the Plesk built-in webmail if you enable it). If you're trying to set up webmail for email accounts you created in Plesk, there's an option to turn this on in the mail settings. Note that it takes 2 hours to start working, and you'll probably also want to install an SSL certificate for it. If you're trying to run your own webmail app instead, you'll need to pick a different subdomain.

No problem. Escalating to have this taken care of for you.

Your account has been reset. You'll receive an email shortly with a link to start over and create a new account.

It wasn’t suspended for excessive load, it was suspended for attempting to run commands as root. Attempting to run commands as root on the shared hosting is indeed considered a hacking attempt and typically results in a permanent ban without warning or refund. I’m willing to reset your account (which permanently deletes all of your data) and let you start over, however, you must never attempt to run that script here again, nor should you ever attempt to run shell commands as root. If you’re unable to kill processes on your own, you must contact support and request they be killed for you. A second violation will result in a permanent ban without warning or refund. Are you OK with starting over?