HelioHost

The accounts I know of are Ismael78 and stoffel. They have also received the same email about suspicious logins. ________________________________

Username: ismael78, Server: Tommy, Main domain: ismael78.helioho.st Hello, I hereby confirm I do not have created multiple accounts and Ismael78 is the only account I have created on Heliohost. I do sometimes log on from work and because there are some other colleagues having an account on Heliohost I suppose that is the reason of the suspicious activity. Kind regards, Isma?l Op wo 16 apr 2025 om 21:57 schreef HelioHost : > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Ismael78, > > First of all, thank you for your recent donation! However, we have noticed > a new login to your account that may indicate a violation our Terms of > Service. If you didn't read our Terms during the creation of your account > you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Hello, Thank you VERY much for telling me about Docker and that I can route traffic through my vpn. It's working perfectly, and I now have a really cool tool (Docker). I'm a self taught kinda person so I really appreciate drops of knowledge when I can get them, so overall I just wanted to say thank you and express my appreciation for everything. Best regards, Troy ________________________________

Username: joecrites, Server: Tommy, Main domain: pioneer.heliohost.us I had to move to another provider. I appreciate you guys, thanks for your service. You may delete my account at your convenience. Thanks, Joe Crites On Apr 16, 2025, at 5:34?PM, HelioHost wrote: ? [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/calendar.png]Hey Joecrites, It's been a while since we've seen you. Are you still using your hosting account? The last time you logged in was 2025-03-19. In order to keep your website active you must log into your control panel at least once every 30 days. If you wish to continue using your hosting plan you will need to log in by clicking the link below. Next, provide your email and password in the box and click log in to access your dashboard. If you don't log in sometime in the next few days your website will be replaced with a inactive page. Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are. We have recently released a new server named Morty that doesn't have the requirement to login every 30 days to keep your account active that you may be interested in. You can take a look at your upgrade options after logging in with the button below. Login Now [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe

Username: hirowgc, Server: Tommy, Main domain: hirowgc.helioho.st Hi there! How you doing? I was trying to install "Firefly III" with softaculous and tried different times and approaches. But this is all I see and was hoping you could help me :) Thanks in advance! Regards, Hiro [2ae986c7-b6c9-41b5-aed6-f41a19c4046b]

Username: matthewseels, Server: Tommy, Main domain: matthewseels.dev Hi, I would like to confirm that I did not create multiple accounts. I did however login to the dashboard from my work computer. At the office some of my coworkers are also HelioHost users. I suspect this triggered the detection. If I can provide you with any more information to prove I did not breach the Terms of Service I would be happy to do so. Kind regards, Matthew ________________________________ From: HelioHost Sent: Wednesday, April 16, 2025 9:57:13 pm To: matthew.seels@hotmail.com Subject: Suspicious Login Detected [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/question.png]Hey Matthewseels, First of all, thank you for your recent donation! However, we have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe

NP At all. This is a great service that's assisting in an old guy's education. It's much appreciated. Get Outlook for Android ________________________________

Thanks so much. As for the rest, that's more than fair. Get Outlook for Android ________________________________

Thanks. Get Outlook for Android ________________________________

As you can see I'm new. Yes, I want to use david@hinkley.ca Thanks! Get Outlook for Android ________________________________

Thank you very much for the tips, I am very new to VPS and webhosting in general so my apologies if I do something stupid. I will promptly let you know if I lose ssh connection. Thanks, Troy ________________________________

And I couldn't login with the VPS account to see this ticket either btw. ________________________________

2 additional things I should mention: 1. I tried to use the ticketing system but it would only allow me to login with my previous account david@hinkley.ca 2. I wanted the VPS to be an upgrade and replace the former server at davidhinkley.helioho.st ??????I couldn't do it by Switch to a different hosting plan though - it wouldn't allow it ??????I thought I finally succeeded but then it used the email from my paypal - which is this one ??????I normally only use this email for paypal My real preference is to have the VPS using david@hinkley.ca like I intended. I probably should have contacted someone as soon as things were going wrong in the hosting plan upgrade process. ________________________________

VPS number: 130, VPS ID: 697 Can you please wipe the VPS and reinstall Ubuntu 24. Unless it's a problem, can you then install Fastpanel so I have so I have an option in some circumstances. I tried Hestia and it is not suitable and others used too many resources for the system. If you have reason from experience to believe another panel is better suited please just make the call yourself. I will mostly just be using ssh. Thank you, David IP address 64.62.199.198 Port 22 Username davidssh

Hello, I?m currently using my VPS for a project that requires accessing certain external services, but I'm encountering some issues reaching them from the VPS?s current IP address. I?m wondering if it's possible to selectively route outbound traffic through a VPN while maintaining uninterrupted SSH access to the server. I'm mainly looking to be pointed in the right direction if this type of setup is supported or allowed on your platform. Thank you for your time and assistance! Troy ________________________________

Thanks for the help. I will check into that as a solution and see/decide what will work best. --Stephanie On Tue, Apr 15, 2025, 2:27?PM HelioHost Support wrote: > I tested importing that module and it works just fine without any errors # > /usr/bin/python3.9 Python 3.9.21 (main, Dec 5 2024, 00:00:00) [GCC 11.5.0 > 20240719 (Red Hat 11.5.0-2)] on linux Type "help", "copyright", "credits" > or "license" for more information. >>> import aiosqlite >>> exit() If you > set up a virtual environment you could install modules yourself, but since > SSH is only available on VPS plans (not Tommy that you chose) you would > need to use CGI to do it, which isn't simple. The other downside to having > a virtual environment is it would use up a lot of your disk space. For > instance, there are some Python modules that take 5 GB, which obviously > wouldn't even fit in a 1000 MB Tommy account. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64143 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

#!/usr/bin/python3.9 On Tue, Apr 15, 2025 at 2:19?PM HelioHost Support wrote: > What shebang are you using in the Discord bot? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64143 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- -- Stephanie Bryant http://www.linkedin.com/in/mortaine stephanie@mortaine.com

Ah, thank you for that list-- very helpful. Unfortunately, when I restart the bot, it still gives the same error message: [2025-04-15 20:25:28] Starting ProgressClock.py. Traceback (most recent call last): File "/home/mortaine.helioho.st/ProgressClock.py", line 7, in import aiosqlite ModuleNotFoundError: No module named 'aiosqlite' How would I make sure the installed module is imported correctly in my script? Here are the imports for this script: > import discord > from discord.ext import commands, tasks > from discord import app_commands > import aiosqlite > from datetime import datetime, timedelta > from PIL import Image, ImageDraw, ImageFont > import io > from math import cos, sin, radians > Also, one of the requisites for this bot is "Pillow" (imported above as PIL) I don't see that module installed. Is there a way for me to install it? --Stephanie On Tue, Apr 15, 2025 at 1:23?PM HelioHost Support wrote: > Yeah, modules aren't installed unless you request them. There are probably > millions of Python modules so installing all of them by default would be > ridiculous. The module aiosqlite has been installed on Tommy's Python 3.9. > You can see the current list of installed modules at > https://krydos1.heliohost.org/pyinfo/info3.9.py > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64143 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- -- Stephanie Bryant http://www.linkedin.com/in/mortaine stephanie@mortaine.com

Username: papasenpai, Server: Tommy, Main domain: papasenpai.heliohost.us Hello, Well to start I will apologies for my lack of knowledge, in short I connected my vps to a vpn and was disconnect. Would it be possible for you to reset the server without wiping the data stored on it? If you do have to reset the server I will gladly pay for the reset fee. Again I'm very sorry and will not be trying this again. Thanks, Troy ________________________________

Ah, my developer says 3.9.13. I updated the code to call that instead. Same error message, though. On Tue, Apr 15, 2025 at 12:04?PM Stephanie Bryant wrote: > Python 3.12. Here's the error when I try to start the bot: > > [2025-04-15 19:02:52] Starting ProgressClock.py. > Traceback (most recent call last): > File "/home/mortaine.helioho.st/ProgressClock.py", line 7, in > import aiosqlite > ModuleNotFoundError: No module named 'aiosqlite' > > > > On Tue, Apr 15, 2025 at 11:39?AM HelioHost Support > wrote: > >> Are you using Python 3.9 or Python 3.12? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=64143 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >> > > -- > -- > Stephanie Bryant > http://www.linkedin.com/in/mortaine > stephanie@mortaine.com > -- -- Stephanie Bryant http://www.linkedin.com/in/mortaine stephanie@mortaine.com

Python 3.12. Here's the error when I try to start the bot: [2025-04-15 19:02:52] Starting ProgressClock.py. Traceback (most recent call last): File "/home/mortaine.helioho.st/ProgressClock.py", line 7, in import aiosqlite ModuleNotFoundError: No module named 'aiosqlite' On Tue, Apr 15, 2025 at 11:39?AM HelioHost Support wrote: > Are you using Python 3.9 or Python 3.12? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64143 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- -- Stephanie Bryant http://www.linkedin.com/in/mortaine stephanie@mortaine.com

Username: mortaine, Server: Tommy, Main domain: mortaine.helioho.st Greetings! I signed up for a domain on Tommy today, in order to host a limited-use discord bot. I'm having a little trouble because the bot is installed and running, and I've added it to my discord server, but it's not actually working. I think this might be because of some required components. The developer for the bot says that these are needed on the server in order for the bot to work: discord.py aiosqlite Pillow I know discord.py is installed. However, I am not sure about aiosqlite or Pillow. Can you provide any guidance on getting these to work on my server? Thank you so much for all that you do! -- -- Stephanie Bryant http://www.linkedin.com/in/mortaine stephanie@mortaine.com

Thanks Please delete erp.lankafilings.com Regards On Mon, Apr 14, 2025, 10:08?PM HelioHost Support wrote: > The domain mautic.digitalmiraj.com has been added. If you would like the > domain erp.lankafilings.com removed we recommend making a backup first > because removing domains sometimes deletes files. When you have taken a > full backup and downloaded the backup to your personal device let us know > and we can delete the unneeded domain. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64135 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Dealer HelioHost team, I have Tommy plan and with two domains added, Could you please update the following domain *erp.lankafilings.com ->* *mautic.digitalmiraj.com * My account details are, username: hello2 Email: digitalmiraj.com@gmail.com Thanks in advance

Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.st Hi, I think payment failed on PayPal. Can you please send new repayment link? Thanks