Byron

I've sent you an email to verify it's you.

This support request is being escalated to our root admin.

Yeah the cpanel just thinks that it's a dedicated ip. What you need to do is start a new topic (Request For Dedicated IP) in this forum (Customer Service) and post your username and domain name and either me or Wizard will escalate it to djbob.

I got it. Glad you checked the board! @warpdog, I've PM'd you your new password.

With 12000 Active accounts the ftp can get a little slow at times. When this happens just try again in about 30 minutes.

Did djbob grant you a dedicated ip?

Give your site another day or two and it should be up.

This support request is being escalated to our root admin.

20M

Escalating... Username: xjohnnyx Domain: john.heliohost.org

No forum activity is required but you do need to login to your cpanel at least once every 30 days.

If you had an old account with that same name it was probably deleted because you failed to login to your cpanel every 30 days. Re-ceating a new account won't recover lost files. I'm sorry if you lost any old data but there's nothing we can do about that. You should always keep a backup of important data on your machine or on another server. Your new site however should be up within a day or two.

Our records show that you registered on the 6th (7-6-2010). Is that not correct?

OK both accounts have been deleted. You can re-register again.

I can delete your account and let you re-register. Is that what you want to do? Isn't this your account also? http://denismedeiros.heliohost.org It's showing as inactive, so you can either use it or I'll delete it also.

Ok darina.us has been deleted from our database. You should be able to add it as a parked domain now.

Actually this account: http://darina.us/ is active. Would you rather me delete the other heliohost account or the darina.us account?

Try using NS Records instead of A Records. ns1.heliohost.org ns2.heliohost.org

You need to post your username and domain name.

The zip should work fine. Try unzipping it without renaming the directory and only changing the path.

I'm not seeing the directory "djangotest" in your directory list. Did you change the name after you unzipped my zip? http://kruptools.heliohost.org/djangotest

Your account is showing as active. What happens when you try to login through this url? http://heliohost.org:2082/frontend/x3/index.php

Looks like your site is working now.

Did you chmod your .python_egg_cache directory to 777?

If this is an addon domain problem then post your issue here: http://www.helionet.org/index/index.php?showtopic=5553 If this is a Parked domain problem then post your username, default domain, and parked domain.