Byron

Please start a new topic so that I may escalate it.

Your account is Active. Are you still not able to login with your old password? EDIT: Make sure you login using ALL lowercase letters.

Just try and be patient. The admin. (djbob) is working on the problem and the down sites should be up soon.

No I don't think it has anything to do with Charlie. Last I heard from djbob is he wasn't sure but he was looking into it.

We are aware of the situation and hopefully it will be resolved soon.

We are aware of the situation and hopefully it will be resolved soon.

We are aware of the situation and hopefully it will be resolved soon.

We are aware of the situation and hopefully it will be resolved soon.

No your not being banned. Other users are experiencing the same problems. Just be patient and it should be resolved soon.

We are aware of the situation and hopefully it wll be resolved soon.

We're aware of the situation and hopefully it will be corrected soon. Moving to Customer Service...

This support request is being escalated to our root admin.

Can you loggin to your cpanel?

You didn't happen to delete your public_html directory did you? If not can you create a test page and post it here to see?

Try username: desu with your old password.

OK I've deleted your account, go ahead and re-register.

Everything should reflect your new domain name. Try refreshing your browser's cache and see if that helps. If your still experiencing problems it might be best to just delete your account and let you re-register.

What is your username and domain name?

OK your domain name is now: filinep.co.cc Give it 24hrs to resolve.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Your account was suspended because you were over using system resources.

Remove this line from your .htaccess file: AddHandler handler-php php You may need to refresh your browser's cache to see your php test page.

OK your domain name is now: tomasm.tk Give it 24hrs to resolve.

Try using just the nameservers without the ip. ns1.heliohost.org ns2.heliohost.org