Byron

Please go to this thread and follow the instructions: http://www.helionet.org/index/index.php?showtopic=8686

Okay your site has been deleted.

Please follow the steps described in this thread: http://www.helionet.org/index/index.php?showtopic=8686 Then post back in that same thread that you've done this along with your domain name and username.

@Secretmapper: Are you on a shared machine or behind a proxy? @Wizard: If you'll do a query of registration ip's beginning with this set at the ACP: 112.198.64 You'll see several people there with that ip range. And if you notice the last set of digits changes on his ip each time he posts. So I'm guessing that's why.

This support request is being escalated to our root admin.

Johnny is mostly for people who want to use Ruby On Rails, ASP.NET and JAVA. You can read about it from the Home Page Signup link. If your interested in those applications then go to this thread. http://www.helionet.org/index/index.php?sh...ic=8686&hl=

This support request is being escalated to our root admin.

Refer to this topic: http://www.helionet.org/index/index.php?sh...6&st=0&

We don't allow outgoing connections on non-standard ports.

Ok done.

Escalating... username: trusty domain: iso14064-greenhouse-gas.co.cc

Make sure your using a url that ends in .php when you login and I've edited every where your new domain was in this thread.

His account wasn't actually suspended yet. Today was the 30th day since his last login and I thought it would just be better for him to login instead of me. Anyway are you going to change his domain or should I? -------------------- Okay I've renamed your domain to: *******.heliohost.org Give it 24 hours to reslove.

Yes I know, but it shows inactive at the ACP.

Could I get you to first login to your cpanel. Your account is showing as inactive.

Okay your domain name is now: iso14064-greenhouse-gas.co.cc

This support request is being escalated to our root admin.

We are not accepting requests to move anybody to the new server. You'll just have to be patient with the 500 errors until we finish the purging of hundreds of inactive accounts. Sorry!

Shouldn't that be the other way around? Just to confirm, you want to change your domain to: iso14064-greenhouse-gas.co.cc right? After I do this you'll need to wait at least 24 hours for it to resolve at which time you should make a new request (New Topic) for a dedicated ip.

I've also noticed that the ftp server has been timing out allot lately. Escalating to djbob...

You'll have to delete your addon domain first.

@Sirusdark: I'm seeing your site as active. Make sure your using ALL lowercase when trying to login.

Sorry about that. That was the code djbob gave me in an IM a couple of weeks ago but I didn't have to use it. Glad you figured it out.

Thanks, this should give a little better detail now: http://byrondallas.heliohost.org/test/ftp_login_stevie.php @Geoff: We can restart the ftp server if need be like this: sudo /scripts/restartsrv_ftp

The only other log file you can access would be the Error log file at your cpanel. Did you try that code I posted to you? It will give you a better explanation of your errors than your Error log file.