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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    What is the domain you are trying to add?
  2. Ice IT Support
    Please post the following information: Your cPanel username Your main domain The server that you are on
  3. Ice IT Support
    I'm sorry, I cannot unsuspend your account.
  4. Ice IT Support
    Accounts on Johnny usually take a bit longer to come out of the queue do to the high load on the server. Please wait an additional 24-48 hours. If your site remains queued after that time, please let us know.
  5. Ice IT Support
    Accounts on Johnny usually take a bit longer to come out of the queue do to the high load on the server. Please wait an additional 24-48 hours. If your site remains queued after that time, please let us know.
  6. Ice IT Support
    Accounts on Johnny usually take a bit longer to come out of the queue do to the high load on the server. Please wait an additional 24-48 hours. If your site remains queued after that time, please let us know.
  7. Ice IT Support
    Wolstech is right, those commands are disabled. They are all designed to allow shell commands to be executed on the server. Enabling them would create a huge security hole. These cannot be enabled on a per-account basis, so unfortunately you will need to find an alternative extension that doesn't require any of those commands.
  8. Ice IT Support
    Since HelioHost's servers no longer control the domains miskura.com or raymond-miskura.com, it does not know what data to send back to the user, resulting in the queued page. It doesn't look at the CNAME record, it looks at the domain name typed into the address bar. So, your best options are to change the nameservers back to HelioHost and re-park the domains, or use URL redirects.
  9. Ice IT Support
    This support request is being escalated to our root admin.
  10. Ice IT Support
    Please post the following information: Your cPanel username Your main domain The server that you are on
  11. Ice IT Support
    I did some testing myself and got the same results.
  12. Ice IT Support
    Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  13. Ice IT Support
    Your account was marked as inactive in our database. I have reactivated your account. Let us know if you still cannot access cPanel.
  14. Ice IT Support
    I'm sorry, I cannot unsuspend your account.
  15. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  16. Ice IT Support
    This support request is being escalated to our root admin.
  17. Ice IT Support
    I'm sorry to say that for whatever reason, your domain registrar takes forever to update nameservers. It appears that nameserver changes just recently took effect. You should be able to park your domain now. In the future you can use http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=condellenterprises.com&rec=NS to check when your domain's nameservers are updated.
  18. Ice IT Support
    Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. NOTICE: This is your second suspension for high MySQL load. A third suspension for this issue may become permanent.
  19. Ice IT Support
    I'm not very familiar with ASP, so I can't give you a quick answer. Please create a new topic in Customer Service with this issue.
  20. Ice IT Support
    Please clear your cache.
  21. Ice IT Support
    Accounts on Johnny usually take longer to become active due to the high load on the server. Your site is now active.
  22. Ice IT Support
    You can use http://heliohost.org/home/support/scripts/domain to change your main domain to nasahrvatska.eu. Be sure to set that domain's nameservers to ns1.heliohost.org and ns2.heliohost.org. After the change (which will take about 24-48 hours to become live), you can then add nasahrvatska.info as an addon or parked domain in cPanel.
  23. Ice IT Support
    It's suggested that you use mysqli because the old mysql will no longer work in about a year or so. Basic mysqli is almost the same as mysql with a few minor changes. W3Schools has a good MySQLi tutorial for PHP: http://www.w3schools.com/php/php_mysql_intro.asp
  24. Ice IT Support
    Solved on IRC.
  25. Ice IT Support
    Please clear your cache.
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