KazVee

It sure is! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Looks like you also emailed in, and this was answered here: https://helionet.org/index/topic/67156-hh458326-please-add-carcareuscom-as-new-domain/ Please do not create duplicate requests for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple places or across different platforms (email, forum post, Discord) can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Many thanks!

I've actioned your later request, which was posted in the correct 'Customer Service' section (Home > HelioHost > Customer Service). Please see: https://helionet.org/index/topic/67149-solved-add-domain/ This thread was created in the 'Other Discussion' section (Home > General Discussion > Other Discussion) and this part of the forum isn't for support requests, so it's not routinely monitored by staff, so asking for help here can risk your posts getting missed. I see you're one of our newer users so accidents happen and it's no big problem. 🙂 I'm just posting the guidance on the right place to ask for help so if other forum users spot this post, they can follow the link and know to ask for help in the Customer Service section, too.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've removed your email address from your post for privacy reasons. You don't need to post your email, all we need is the username and the domain you want to add. 🙂 Admins can view the email attached to your forum account anyway, if we need to use it to search for the related hosting account.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins.

I'll mark this thread as [Solved] so it's clear to the helpers that it's not progressing any further. If you change your mind and want to shuffle some domains around on your Johnny account to stay under the 5 limit, please create a new thread to request this (and let us know which ones you want added/removed). 🙂 If you decide to move to Tommy for 10 domains, please have a look at our Moving Your Account page here for some advice on making a backup first, etc.: https://wiki.helionet.org/Moving_Your_Account and if you decide to go ahead, it can be done automatically without needing to speak to staff by using the Move page on your account Dashboard: https://heliohost.org/dashboard/move/ Please let us know if we can help with anything else!

Users cannot yet manage subdomains (or domains or aliases) themselves. There are plans to add this feature in the future, but there is no ETA for when it may be implemented. You can read more about why we cannot offer SLAs/ETAs here:https://wiki.helionet.org/ETA In the meantime, an admin can help with domain changes. I've now added that subdomain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the subdomain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep? Sometimes users make more than 1 account because they don't know they can have multiple domains on a single account. Sometimes users make multiple accounts because they don't know they can upgrade their account storage space. If you did create more than 1 account and these reasons don't apply, please let us know what the reason is and we can help guide you to the solution that doesn't violate our Terms of Service. If you've only created 1 account, is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about?

Your VPS will get a domain like 'vps##.heliohost.us', but you can also ask for another free 'something.heliohost.us' domain pointed at your VPS if you want, too.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! We have some details in our Wiki about how to change your email address, please give this a try: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

This support request is being escalated to our root admins.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.