KazVee

You're very welcome. 🙂 Please let us know if you need help with anything else!

If you want to run Node on the shared hosting, we recommend structuring your app similarly to the Node tutorial (in the Node.js link I posted earlier), since that will ensure Node uses Passenger, which will help to try to keep the load down. Our WordPress page (also linked before) has some recommendations for WordPress alternatives that will cause less load on the server. I've unsuspended your account now, please give it a few minutes to get up and running again.

When accounts are suspended, the user's website is replaced with a page explaining the reason for the suspension. In your case, you've been suspended for high server load: 204.28 GB memory in 24 hours, when the limit is 200 GB. The sudden drop is when your account was suspended. If you're not sure what caused the suspension, please let us know more about what you were running (Node.js and WordPress are notorious for causing user suspensions, for example), and we can try to offer suggestions on how to reduce your account load. Please let us know when you're ready to fix the issue, since if we unsuspend you and no code is changed, a suspension will happen again pretty quickly, and there are only a limited number of times an account can be unsuspended.

Looks like you made a duplicate request for the same thing here: https://helionet.org/index/topic/66686-hh459697-i-want-to-add-this-domain-to-my-hosting-rvannet/ Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. It seems you've already been asked last August not to create multiple threads for the same request: https://helionet.org/index/topic/61957-solved-i-want-to-change-the-main-domain-for-hosting-to-agropeonycom/ You were then asked again last October not to create multiple threads for the same topic (https://helionet.org/index/topic/66685-i-want-to-add-this-domain-to-my-hosting-rvannet/#comment-297586). The same recommendation applies to not post a request from your forum account and then duplicate the request via email support. Please note, I am now asking you a third time not to create multiple threads for the same request. Please take a moment to review the Three-Strike Policy section of our Suspension Policy: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. I'll lock this thread to prevent duplication of unpaid volunteer staff effort and time. Please monitor the other thread for replies.

Thank you for the donation! 🙂 This support request is being escalated to our root admins who can confirm the PayPal transaction and add the funds to your account.

Your account was indeed suspended because you exceeded your storage limit. You're using 1316.71 MB when the limit is 1000 MB. Krydos can delete the backups for you. 🙂 In case you weren't aware, you can set an automatic limit on your site backups, so they don't pile up and bring you over the limit unexpectedly. You can read more about limiting the number of backups here: https://wiki.helionet.org/Account_Backups#Limiting_the_Number_of_Backups_Stored_in_Plesk Another option I want to make sure you're aware of is that if users hit/exceed the the account storage limit, you could regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. I'll escalate this to the root admins for the backup deletion.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Happy programming! 🙂

Hello! You can use your own custom domain as your new main domain, or we can add it to your account as an addon domain. Just let us know the full domain you want, including TLD (.net, .com, etc.) and whether you want it as your new main domain, or as an addon and an admin can add it to your account for you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Yes, you can change the email address for your account inside Plesk. Please see here for the steps on how: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello! The genland domain was the only one on your account, making it your main domain. I've changed the main domain on your account to be genhub.helioho.st. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old genland domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache An admin can help you change these later on if you want, by deleting the domain(s) you don't want and adding new ones. (It wouldn't really be a change, more like an add & remove.) You can have up to 10 domains total (including addon domains, subdomains, and aliases (parked domains)) on your account. You can read more about addon domains here.