KazVee

This support request is being escalated to our root admins.

Could you please let us know what domain this is happening on, so we can try to help you a bit further?

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for your new subdomain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please let us know if we can help with anything else. 🙂

We added that domain to your account for you yesterday, in this thread and by changing your registrar config to point to the HelioHost nameservers (ns1.heliohost.org and ns2.heliohost.org) that's all you need to do to host the site with us. In fact when I check that site now, I see the default contents, so if you login to Plesk you should see a folder for the domain inside your home directory. I'm not sure what else you mean about needing DNS set up. Do you mean you want SPF, DKIM, and DMARC records set up for email, like we say we can do for you on this page? Please could you give us a little more information about what you need done, and we'll be happy to try to help.

I've added that domain, and the go subdomain, to your account for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for them. You can either: Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Manually create DNS records: Add an A record (IPv4) pointing to your server's IPv4 address. Add an AAAA record (IPv6) pointing to your server's IPv6 address. To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. The "webmail" subdomain is reserved for Plesk's Roundcube. If you planned to use a different service, we recommend using your account's server name ('tommy.heliohost.org') as the host address anyway. You can view our email accounts guidance page for more details, but please let us know if you have any questions.

Glad to hear, I'll mark this [Solved] as requested then. 🙂 Please give us a shout (by making a new thread) if you need help with anything else.

Hello! There's currently no option for private support of any kind. There's been discussions about offering private support, but if it is implemented, private support will likely be a paid service since it ties up an admin's time and prevents other users from assisting. There is currently no ETA on if or when private support may be offered. When users need to provide details they don't want kept public on the forum forever, I've seen them go back and edit the info out of their posts, once the admins have used it to make whatever changes are needed. Maybe this would work for you as an alternative to waiting for private paid support to be implemented? As for your Cloudflare question, we have a guide here on using CF to manage DNS: https://wiki.helionet.org/Cloudflare_DNS_Records I can't comment if it's easier or not, but I've noticed a few users who were new to DNS management and able to use CF without any problems. It seems pretty straightforward to set up and I believe CF have good help documents if you get stuck. Edit: I didn't see Wolstech had already replied before I typed this up 😄 I'll leave it in case the links are still helpful.

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain, as you did for your main domain.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Thank you very much for confirming. I've removed the [Solved] tag for clarity, if this is not yet solved.

It seems this query has been resolved in the duplicate thread here: https://helionet.org/index/topic/63378-solved-dns-set-up/ I will therefore mark this thread as [Solved] but please do not hesitate to raise a new request if we can offer you any further technical assistance.

Hestia is indeed supported on our system, as confirmed here: https://helionet.org/index/topic/63376-krydos-vps-121-reinstall-oscancellation/#findComment-285669 We also mention the option to have Hestia installed in our Wiki guidance page here: https://wiki.helionet.org/FAQ#How_do_I_request_a_VPS_rebuild? That page also confirms that KeyHelp, another free web-based control panel, is also supported by our system. You can read more about the volunteer-run support model at HelioHost here: https://wiki.helionet.org/ETA Since this issue was resolved in the duplicate thread linked above, I will mark this one as [Solved] but please do not hesitate to create a new request for help if we can offer you any further technical assistance.

We accept payment with debit or credit cards, where PayPal acts as the payment processor for the card transaction but users do not need a PayPal account to signup. You may need to check with the card issuer to find out why it is being declined. We do have many users from Türkiye who are on the Tommy server, so it's possible to sign up for an account from your country with debit/credit. You may need to try with a different card.