KazVee

I've checked with the rest of the staff and because we're switching the main domain to be an addon domain, it's best to do a full account reset so the domain switching doesn't break anything on your account. I've now reset your account, and you should receive an email shortly so you can take the next steps to recreate it. Please make sure to enter the domain you want as your new main domain. Once the account has been recreated, let us know and we can then add the other addon domains and the subdomains you wanted. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Removing the current main domain would delete all the content in it. We could re-add it as an addon domain, but you'd need to re-upload your content. I'd recommend you make an account backup, and download it to your local computer first: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup Then we can make the domain changes for you, and you can then rebuild the new domain with the backed up files. Please let us know once you've made the backup and downloaded it.

You didn't say anything "wrong" like rude or anything so please don't worry about that, and your English is great! 🙂 I can't speak for others but this part of your request wasn't clear to me so I skipped it for someone else who might understand it better: "Old playersdb.brunomanoelfb.helioho.st will become the main page (playersdb.app), so, please, delete playersdb subdomain". Do you mean you want to make playersdb.app the new main domain?

I'm sorry the page was to hard to find. I've now added redirects so that doing a search in the Wiki for the terms "top up" or "Morty top up" will bring the user right to the section on adding funds to their account on the Morty page. If you used any other search term though, please let me know. We're always trying to keep improving the usability of the Wiki for our users. 🙂

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins for their consideration. In the meantime please have a look at our Wiki page about Dedicated IPs if you haven't already seen it, for pricing and payment options.

This support request is being escalated to our root admins.

Glad you got it sorted. I'll mark this thread as [Solved] but please let us know if you need help with anything else! 🙂

Yes it is. Our Wiki offers a Python tutorial which may be helpful for you (as well as separate guides for Django and Flask, if you use those).

Looks like you've raised another duplicate request here despite having been answered here so I am locking this thread. As I've already asked you once here and a second time here: Please do not create duplicate forum threads for the same issue. Since this is the 3rd time I am asking you not to raise duplicate requests, please take a moment to read through our Three Strike Policy. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.

This support request is being escalated to our root admins who can sort this out for you.

This support request is being escalated to our root admins who can assist you with this.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Top-up done and confirmed on Discord: "Your Morty balance has been increased from $0.3412 to $6.3412. Thanks for being a Morty customer."