KazVee

I believe this issue is already being handled in another thread: https://helionet.org/index/topic/64137-krydos-python-flask-500-internal-server-error/page/2/#findComment-288899 Please follow the above thread for further progress updates. All staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Creating duplicate requests for help will only risk delays in enabling the volunteer staff to use their free time most efficiently in order to troubleshoot this for you: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. Please see here for details on ETAs on support requests: https://wiki.helionet.org/ETA Sorry for locking this thread as a duplicate, but I'm locking this thread as a duplicate. Thanks for your continued patience. Please follow the original thread linked above for further progress updates.

This support request is being escalated to our root admins who can investigate this further and let you know what's happening.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our root admins who can look into this more for you. Typically, requests are marked [Solved] by the volunteer staff when they have actioned what was being asked for, so we don't get a case of multiple people picking up the same request. Just because something is marked as Solved doesn't mean we won't keep trying to help you if needed. 🙂 Making a new thread as you have done is great. Sometimes folks go back and update the [Solved] thread, which is okay too since we try to check all new messages, but it's easier for this thread here to stick out as not Solved so it's less likely to be accidentally missed. I don't believe there should be any extra config you'd need to do once the SPF, DKIM, and DMARC have been set up, since I've seen users get a 10/10 grading on the mail-tester report right after it's all been set up. Getting a low score after that point, from the things I've seen, can be down to the user just putting 'test' in the test email or because they're using a domain that's typically associated with abuse (like .xyz or some of the less-trusted ones). But none of those things apply to you, so the root admins can doublecheck what's happening with the records they set up.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can set that up for you.

This support request is being escalated to our root admins who can set that up for you.

I've removed those 2 domains from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the new domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Very glad to hear you're happy with the service! 🙂 I've removed the domains you wanted removed as listed above. You also had a digicard.kerryn.services on there, which I have also now removed, since you made it nice and clear that the only domain you wanted to keep was kerryn.net, which has been left as is. There is a risk of data loss when domains are removed, since the folders for the domains inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

When requesting a domain to be added, please make sure to specify if you want an ending of 'helioho.st' or 'heliohost.us' for it, just to avoid us guessing wrong. In your case, since your existing main domain ends 'helioho.st', I took a guess that you'd want the same for this new one and added that, but please let me know if it's not what you wanted and we can change it. If you ever forget what details we need to know when adding a domain, please check out our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains The new domain added may take up to 2 hours to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I don't typically share account usernames of other account holders. Is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about? Usually we just unsuspend the account the user confirms they want to keep, and leave the other account suspended. Then if the other account holder contacts us we'll investigate further. I've unsuspended the bintrestreeterm account now, please give it a few moments to get back up and running again.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is bintrestreeterm the account you wish to keep?

You should be able to send the donation from your PayPal account. Please make sure you are using this link, for account moves: https://heliohost.org/dashboard/move/ After you click on the Tommy tile, you should see a blue PayPal button and a black Debit or Credit Card button. Just choose the blue PayPal button, and a popup window will come up asking you to Pay with PayPal, and login to your PayPal account. If you still have trouble, please let us know what browser you are using, and what error message you are getting. If you share a screenshot that is in a different language than English, please include a translation of any messages so we can best assist you further.

Thanks for your patience, apologies that this post was accidentally missed earlier. The reason you got errors after DKIM, SPF, and DMARC were set up for your account in December 2024 is because your account was Archived on Feb 21 2025. Looking further back, your account was Suspended for Inactivity back on Jan 22 2025, and when you still did not login to reactivate it, your account was Archived on Feb 22 2025. When accounts are Archived, they will lose their DKIM, SPF, and DMARC configuration. Most recently, I see your account was Unarchived on Feb 24 2025 and is active at the time of my post, but it's still missing the DKIM, SPF, and DMARC settings that were done for you before, because of the Archive status from back in Feb. If you don't want to login every 30 days to keep your account active, to prevent it from being archived after further lack of login, you may also want to check out our scaling server, Morty. If you move your account to Morty, you don't need to login every 30 days. As long as your account has a positive balance, your account (and any DKIM, SPF, and DMARC config set up for you) will stay active. Because I typed up my reply so slowly, Krydos had already set up the DKIM, SPF, and DMARC for you before I posted this ? but hopefully the above detail is helpful to you or other forum users who may see this post.