KazVee

This support request is being escalated to our root admins who can merge account mohab24 into mohab23 for you. They'll update this thread once it's been done.

Thank you for confirming, I have unsuspended mohab23, please give that account a few moments to reactivate. If you need any old files off the mohab24 account, please let us know, we can merge the accounts for you. Sometimes users make more than 1 account because they don't know that they can ask for additional (up to 10 total) domains on a single account, so if this is the case and you want another domain added to your account, please follow the steps here: https://wiki.helionet.org/management/parked-addon-and-sub-domains

Please do not make multiple posts for the same issue. You were suspended for having more than 1 account, which is against the Terms of Service: https://wiki.helionet.org/hosting/terms Is mohab24 the account you want to keep?

I believe this was resolved in Discord so I'll mark this as [Solved]. 🙂 To others who may have found this post searching in the forum for an answer: Users cannot yet add domains to their account. This feature is on the roadmap but there's no ETA for when it may be implemented, because HelioHost staff are all volunteers. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/hosting/repair-times In the meantime, to ask for a domain to be added to an account, please follow the steps here:https://wiki.helionet.org/management/parked-addon-and-sub-domains The page says to make a forum post, which is preferred since it's less likely to be missed accidentally, but it's also fine to ask in our Discord Support Channel instead too.

This support request is being escalated to our root admins.

We cannot unsuspend this site as it seems to contain elements of Copyright Infringement. Please review our Terms of Service: https://wiki.helionet.org/hosting/terms

Since this topic is marked as [Solved], I'd recommend you make a new topic so the new request isn't accidentally missed. 🙂

The other free domain suffix available is `helioho.st`, so I've now added `xuqingkai.helioho.st` to your account. Please note that it may take up to 2 hours for the new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Node is one of the top reasons for users getting their accounts suspended for high server load, since it uses a lot of resources. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/ We also have a Node.js guidance page in the Wiki at: https://wiki.helionet.org/tutorials/node.js and recommend you structure your app similarly to the app built in the tutorial. Following this structure will make sure your Node app uses Passenger, to help try to keep the load within the limits allowed on the shared hosting server.

I've added that domain for you. Please note that it may may take up to 2 hours to work fully. If after an entire 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Thank you! 🙂 This support request is being escalated to our root admins who can set things up for you.

Hello! Please could you also confirm which domain you want the records set up for please? You can have a look at our Wiki guide here for more information on how to request email DNS records: https://wiki.helionet.org/common-errors/mail-delivery-problems

Krydos can take care of this for you, I've escalated this thread for his attention, and he'll reply with further updates.

Here's where to find it: Login > Plesk > Websites & Domains > [domain] > Dashboard tab > Security section> SSL/TLS Certificates button > you should then see the Let's Encrypt settings options

This support request is being escalated to our root admins to add the module for you. They'll update this thread with further updates. 🙂

I've changed the domain on your account from the heliohost.us one to your own domain. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, you are correct about the nameservers but you can do that right now, while the 2-hour timeframe for the domain to fully work is running. 🙂 Please please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.