Sn1F3rt

Ah I see. I usually check the status page before proceeding onto any action with the support request, probably I'll have to visit the domain from now on to see if things are fishy.

Surely it can, escalating your request to our root admin Krydos...

What's the error you're facing?

Your account is active. Please check again - https://www.heliohost.org/status/?u=lukarion

Which version of PHP are you using?

Which server are you on and which version of Python are you using?

Escalating your request to our root admin Krydos...

Escalating your request to our root admin Krydos...

Unblocked.

Escalating your request to our root admins...

Please give us an email where you'd like the invitation to be sent. Secondly, I do not think that would be a cause of the account getting deleted. As Krydos said earlier, accounts cannot disappear on their own abruptly. Even if I were to presume that you were on Johnny or Tommy prior to their respective maintenance, still you should get a message informing the same, somewhere along the lines of : "Your account has been backed up and taken offline due to extended maintenance...". So ideally that wouldn't be the case.

A Tommy invitation has been sent to the email address on records. After you've created your account, you can post the username you'd like here, an Admin will change it for you.

Our root admin Krydos can install it for you. Escalating...

That's interesting .. usually accounts don't get deleted unless you initiate the process. Lemme escalate your request so that an Admin can take a look.

There seems to be no account with that username. Could you please check if a backup is available here by chance? https://www.heliohost.org/backup/

Sure, you can delete this account and post back, I'll send a Tommy invite to the email address on records. If you want your forum username to be changed, that is relatively easy, an Admin can change that for you.

Could you please post your transaction ID? An Admin will verify and send you an invite.

Please do not create multiple threads for the same ticket. Refer : https://www.helionet.org/index/topic/40754-my-account-has-been-deactivated/?p=177751&do=findComment&comment=177751

Your account is currently archived. Escalating your request to our root admins to have it unarchived...

Escalating your request to our root admins...

Escalating your request to our root admins...

Escalating your request to our root admins...

Escalating your request to our root admins...

Escalating your request to our root admins...

Same reason again. Although this is your third time, I've still unsuspended your account since you are going to replace the WordPress installation. Please do it as early as possible, because if you get suspended once more, you won't be allowed access to your account unless an Admin manually wipes all the files first.