retrope

5 hours ago, Krydos said:

Removed.

thanks my friend.

8 minutes ago, Talk Sick said:

This needs to be escalated to Krydos for deletion. After these deletions, you should have 7 domains, which leaves 3 open spaces. 9-2=7 10-7=3

I understand, then I will wait for Krydos to do the pending elimination. I'll be waiting, thank you.

14 minutes ago, Talk Sick said:

Domain added.

Just be aware, with this addition, you are at 9 domains (this includes subdomains and your main domain). You can only have a maximum of 10 domains at any one time. If you max out and want to add anymore domains, you need to request one to be deleted first. 

I understand, then please delete the subdomains:

espanol.radioretroperu.com

fmlima.radioretroperu.com

How many domains available after this elimination do I have? Thanks for your support.

I request to add the following domain.

Domain name: emisorasperu.com

my username is: retrope

thanks for the support.

4 hours ago, wolstech said:

The upload_max_size and post_max_size have been increased to 50M. It may take up to 2 hours to take effect.

I'm not sure why this was still on 8M and 2M for your domain...these two values should've automatically defaulted to 50M for both based on the service plan for the 2000MB account. 

Thanks friend for the support, everything is fine now.

24 minutes ago, retrope said:

Hello again! Thanks for the information, I have made all the changes and additions in the cloudflare panel dns, all apparently done successfully. the websites can already be seen and are online. However, I cannot enter the email panel from the browser  www.webmail.<domain> . I suppose it is due to the movement of the ip to .106?

UPDATE everything is working for the moment without problems. I will finish the configuration of the email and any question, if necessary I will return. Thanks for the support. For now done. thank you so much.

49 minutes ago, wolstech said:

Correct. The account has not moved yet and will probably take a little while to do so. Once it happens (and Apache restarts), the account will show its normal content again.

Hello again! Thanks for the information, I have made all the changes and additions in the cloudflare panel dns, all apparently done successfully. the websites can already be seen and are online. However, I cannot enter the email panel from the browser  www.webmail.<domain> . I suppose it is due to the movement of the ip to .106?

10 minutes ago, wolstech said:

The .77 IP is down again due to another DDoS attack.

We're in the process of moving everyone back to the other IP. Please change back to the .106 IP and wait, your site will come online automatically over the next few hours when it moves on our end.

 

well, I made the change of ip .106 it only shows the default page of plesk, I suppose that we only have to wait and return the content to our website. thank you.

I have made the following modifications in cloudflare:

;; A Records
radioretroperu.com.    1    IN    A    xx.xx.xx.x7

;; AAAA Records
radioretroperu.com.    1    IN    AAAA    xxxx:xx0:1:1ee::2002

;; CNAME Records
www.radioretroperu.com.    1    IN    CNAME    radioretroperu.com.

;; MX Records
radioretroperu.com.    1    IN    MX    0 radioretroperu.com.

;; TXT Records
radioretroperu.com.    1    IN    TXT    "v=spf1 ip4:xx.xx.xxx.x7 ip6:xxxx:xx0:1:1ee::2002 ~all"
_dmarc.radioretroperu.com.    1    IN    TXT    "v=DMARC1; p=none"

I can see 2 warnings: (image)

The website is still not available, it cannot be viewed. what am i missing?

2 hours ago, wolstech said:

En realidad, debe hacerlo usted mismo, ya que usa Cloudflare. Son registros DNS.

Para SPF, cree un registro TXT con este valor (deje el nombre en blanco): 

"v=spf1 ip4:65.19.141.77 ip6:2001:470:1:1ee::2002 ~todos" 

Para DMARC, cree un registro TXT con el nombre _dmarc y el valor: 

"v=DMARC1; p=ninguno" 

Para DKIM, puede habilitarlo en Plesk. Le dará el registro DNS que necesita crear con la clave. Varía para cada usuario (y cambia si apaga y vuelve a encender DKIM).

El registro PTR no se aplica porque comparte una IP con todos los demás en el servidor. El registro PTR ya existe y apunta 65.19.141.77 a tommy2.heliohost.org.

Tenga en cuenta que si su cuenta alguna vez se mueve a la IP .106 que a veces usamos como parte de una mitigación DDoS, el correo electrónico puede dejar de funcionar hasta que la cuenta se mueva de nuevo.

I understand what you are saying and I will do it after fixing a problem. and it is that the websites radioretroperu.com and fmlima.com are not available online. The only change I made yesterday was to change the dns .106 changed to .77 and now the web does not run, maybe I am missing something to configure?

hello! our emails arrive in some places as "spam" and other times it does not arrive, sometimes it does in others. They told me that we need to activate the protocols called SPF and DKIM, as well as a PTR record. How to do it in domains (2)? thank you so much!

2 hours ago, wolstech said:

Not for the moment no.

We're not going to use the method we used yesterday again for CF users since it was incompatible, but we might try another cleanup when we have a better solution for CF. If we do that and they get disabled again, let us know.

Thank you, only to inform that this is the second time that this problem occurs, also this problem causes many files to be deleted from my domains and subdomains. Thank you so much.

1 hour ago, wolstech said:

After further investigation, we determined that the file-based verification we recently implemented is incompatible with CloudFlare (among other things...it broke Lily accounts which can intentionally have domains on plesk that don't point to it, and possibly domains with redirected roots as well).

You can just turn the domains back on for now.

 

It's ok, I finally understand that I shouldn't edit anything, the domains and sub domains seem to be working fine. If I have any other problem, I'll ask here in the forum. Anything final that I should know? otherwise, this would be all. thank you so much wolstech.

8 hours ago, Kairion said:

(Sub)Domain changes can take up to 2 hours to get effect. As for the .well-known directory/folder, you should check if your .htaccess (on your httpdocs/public_html directory/folder) has a rule that could prevent it from being accessed. If you're not sure, you can post your .htaccess file here and we can check it for you.

Thanks for your reply. I have waited long enough and I can say that the websites have been recovered. As for the .htaccess file, this is its structure. What changes would I have to make? Thank you very much for your support.

.htaccess

RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

39 minutes ago, Kairion said:

Hi @retrope,

We have run a domain cleaning that looks for Cloudflare hosted DNS domains and check their .well-known directory to make sure they are still being hosted with us (because the way Cloudflare works, by proxying DNS records, we are unable to verify if a domain using its services is hosted with us otherwise). Please make sure your .well-known directory is accessible through your domain (i.e., yourdomain.com/.well-known/) by checking your .htaccess file rules and/or directory permissions, this will prevent your domain from being disabled in the future.

As for enabling your (sub)domains, you can do that on your Plesk panel by clicking on your domain (if its data isn't showing) and then on its status just change it to "Activate" or "Enable":

 

 

If you face any problems in enabling your (sub)domains, please answer this topic to let us know so I can escalate the issue to our root admins.

PS.: Since your account was not suspended or queued, I have moved your topic to our Customer Service section.

Thanks for your support. I have activated the subdomains of my domains, however I still see the plesk notice. Will it take time to recover? How will my two domains be restored? I am not very clear about the .well-known file.

I have a problem when entering my account domains, my website can no longer be seen, only the default plesk screen is displayed. Could you please enable my websites as always found, thanks.

Websites: radioretroperu.com , fmlima.com

7 hours ago, Krydos said:

You're going to need to restore that directory from your most recent backup.

Hi! I regret my little knowledge of what you explain to me. What are the steps to follow to restore what does he tell me? remember that I don't have a backup copy of the fmlima.com domain

3 minutes ago, wolstech said:

I'll have Krydos look but I do know there was extensive disk corruption due to the hard shutdown the server took when the attack hit. Krydos was able to get the server to boot, but it took a substantial amount of repair work including file system and partition table repair. I would not be surprised if they were lost as a result of the extensive repairs that had to be made.

I understand. Not recovering my files would be bad news for me, I hope you can help me, thank you.

24 minutes ago, wolstech said:

Desactivé su dominio y lo volví a habilitar, veamos si comienza a funcionar nuevamente cuando Apache se reinicie a continuación. Si no, escalaré a Krydos.

EDITAR: Ni siquiera necesitaba esperar. Acabo de poner un archivo de prueba en la raíz de ese dominio y ya está funcionando.

Hi! thanks for answering. Yes, you can see a test file when entering the domain, however my question is, what happened to all my files that showed the domain's website and its directories, should I wait for something else? thank you.

I have been able to enter the plesk panel and I cannot find any of my files from the fmlima.com domain. These files were there and I have no backup of it. they just aren't there anymore. could you help me get them back?

19 minutes ago, wolstech said:

Desactivé su dominio y lo volví a habilitar, veamos si comienza a funcionar nuevamente cuando Apache se reinicie a continuación. Si no, escalaré a Krydos.

EDITAR: Ni siquiera necesitaba esperar. Acabo de poner un archivo de prueba en la raíz de ese dominio y ya está funcionando.

Hi! thanks for answering. Yes, you can see a test file when entering the domain, however my question is, what happened to all my files that showed the domain's website and its directories, should I wait for something else? thank you

Hi! I am aware of the server problem affecting Tommy and have been patiently waiting for it to normalize. Three hours ago today, one of my domains hosted by tommy (radioretroperu.com) is back online, no problem, that's good news, however the second domain hosted by tommy (fmlima.com) and its directories only It shows a plesk screen showing 404 error, could someone help me to restore the domain as well as its directories? Or someone who has information about this. Thank you

Thank you very much for the support!

I have a subdomain (boleros.fmlima.com) created by you a long time ago and suddenly I can no longer view the web files, it only shows the default page of plesk. I have seen that in the plesk panel it shows a warning: "Error: The domain or website boleros.fmlima.com cannot be activated because it was disabled by your hosting provider." Can someone help me activate it? Thank you.