retrope

1 minute ago, Pansani said:

HelioHost is currently suffering a DDoS attack, making Tommy go offline for a few hours, hence the Cloudflare 522 error.

Ooh! I get it. A few days ago the same thing happened. Thanks for your response, we'll just hope things go much better. Thank you.

hi! Since yesterday I can't access my web pages, it gives me error 522, is it just me? or is there a problem?

thanks for your support.

Great news! Thank you.

44 minutes ago, retrope said:

Hi Krydos. I have fixed the page redirect problem. I use Cloundflare and the problem was in SSL/TLS encryption mode. Now I can see the domain (fmlima.com) and almost all of my subdomains. the subdomain: boleros.fmlima.com is the only one that I still haven't been able to put it online, they recommended me to delete and recreate a new DNS Management for this subdomain. I am waiting for the dns to show the missing subdomain. Thank you Krydos. I will let you know if I was able to solve it in cloundflare or maybe if you can help me. Thanks.

Update: All subdomains are working 100%. Everything is alright now. thanks to Krydos. For me, this topic is finished. Thank you Krydos!

51 minutes ago, Krydos said:

It looks like you're using Cloudflare. Have you updated the A record within Cloudflare to point to 65.19.141.77? If you can't get Cloudflare to work you could contact their support or switch to our nameservers ns1.heliohost.org and ns2.heliohost.org temporarily. If your domain works after using our nameservers you could then have Cloudflare copy our correct settings over and go back to using Cloudflare DNS.

Hi Krydos. I have fixed the page redirect problem. I use Cloundflare and the problem was in SSL/TLS encryption mode. Now I can see the domain (fmlima.com) and almost all of my subdomains. the subdomain: boleros.fmlima.com is the only one that I still haven't been able to put it online, they recommended me to delete and recreate a new DNS Management for this subdomain. I am waiting for the dns to show the missing subdomain. Thank you Krydos. I will let you know if I was able to solve it in cloundflare or maybe if you can help me. Thanks.

1 hour ago, Krydos said:

The subdomains have been created. Put your files in /retrope/boleros.fmlima.com/ etc. Note that the default location for subdomains is no longer inside public_html like it was with cPanel. If you wish to have the webroot pointed somewhere else let us know and it can be edited.

Hi Krydos! I have uploaded my files to each subdomain created according to your recommendations. I still can't see the website online for (fmlima.com) and the subdomains, as the page is not redirecting properly. I have checked the ip inside my domain panel and it is correct, is there something else missing? Thank you..

1 hour ago, Krydos said:

If you want it to be hosted on Plesk, yes. cPanel will eventually be shut down so you can't host it on 65.19.143.6 forever.

Hi Krydos. My Main Domain, this is fine, perfect. The other missing domain is: FMLIMA.COM , this domain had other subdomains:

inolvidable.fmlima.com
boleros.fmlima.com
smoothjazz.fmlima.com

thanks for your support.

1 hour ago, retrope said:

I received the email and I have already moved my account to plesk. When everything is ready, I will contact you to solve my missing domain and its subdomains. Thank you.

I edit my post. I have managed to target the domain and some of its subdomains with the ip 65.19.141.77. My question is: I only have to upload the files? How can I create a subdomain? and finally, my MAIN DOMAIN is pointing to an ip 65.19.143.6, should I change it to 65.19.141.77 or not? Thank you

34 minutes ago, Krydos said:

I found your account and since you have $10 worth of donations that count towards the Plesk ETA that means you're next in line to be moved to Plesk. Check your email and click the link to indicate that you're ready to be moved. Once you're on Plesk we can get your domains and subdomains all figured out.

I received the email and I have already moved my account to plesk. When everything is ready, I will contact you to solve my missing domain and its subdomains. Thank you.

1 hour ago, Krydos said:

Yes, you can add as many domains as you want to your one account. With Plesk you can't add domains yourself yet though because the DNS integration isn't set up yet, but an admin can add the domain for you. Just post what domain you want added. Eventually people will be able to create new subdomains and everything on their own.

Keep in mind that it has always been against our terms of service to have more than one account though, and if we find out someone has more than one account we suspend all involved accounts.

Thanks for answering. As I told you before, I had 2 domains parked in the hosting. I started with radioretroperu.com and some subdomains, I also had the domain fmlima.com and some subdomains, these were the ones that I could no longer access. if you see the directory of files it will confirm that they were made a long time ago. I am interested in recovering the fmlima.com domain and its subdomains with you. the first domain (radioretroperu.com) is the main one I have no problems and I hope it continues like this. As for having more than one account, I know the terms and that is not my case, I only have one account with two domains. How can I manage the two domains, the main and the secondary? can you help me? I would like to know how to do it. Thanks for your support.

hi! I have a question: Before the problem that we all know with cpanel happened, I had my current domain (.com) and its subdomains registered as the main account. Then I added another domain (fmlima.com) and some subdomains, everything worked perfectly until the migration didn't work anymore. I had to look for an emergency hosting to be able to have them active. My question is: Is it possible to reactivate the second domain as it was before? I have seen by ftp and are the folders created at the time. Thank you very much for the reply.

8 hours ago, HelioHost said:

Tommy and Ricky are both done backing up, and links to download the full backups have been emailed to all of the active accounts. If you didn't get an email for some reason you can download your backup from https://www.heliohost.org/backup/ If you're having trouble downloading your backup let us know and we can help. The backup files contain all of your files, databases, emails, and all of your cPanel settings. If you need any help extracting the information you're looking for from your backup let us know and we can help with that as well. Johnny is now backing up, and we expect that process to take about 3 days to complete. Since Tommy is done backing up we will be taking him offline soon to start installing Plesk.

Thanks! backup copies download! Good wishes and many successes, we are with you!

37 minutes ago, wolstech said:

Unsuspended.

Thank you very much for all your support. everything's fine.

2 minutes ago, Krydos said:

Your account can be unsuspended in 2 hours and 8 minutes. Make a post here at that time to help us remember.

I will remind you. so they can remove the suspension

11 minutes ago, Krydos said:

Looks like spam to me.

I can see. I will change the password and check the email settings when my account is available, no one has access to my email account. I will verify and change the password. it's very strange. I don't send those emails. something is happening that I don't know.

31 minutes ago, wolstech said:

We'll need to wait until midnight UTC so the mail counter resets before we can unsuspend this.

In the meantime, do you have any idea as to why your account might be sending so many emails?

understand what it says. I have no idea why this happens. I have not logged into my account for several weeks due to personal reasons. This email is a surprise to me. something is happening. I hope you can help me solve the suspension and see why too many emails were sent.

a. HelioHost username: retrope

b. the server: Tommy

c.  HelioHost main domain: radioretroperu.com

Please my account has been suspended, I can't find the reasons, I hope you can activate it. Thank you.

Thanks! The certificate issue for the subdomain has been resolved successfully. I remember the cloudflare certificate, however it has been eliminated a long time ago, I suppose that some codes were left in the hosting. I understand about cloudflare, thank you so much! (topic closed for me)

Yeah, this was a classic Cloudfaile

 

There's a reason we don't recommend CF.

hi! thanks for your support. I will tell you to delete the subdomain and recreate it, I did this before reading your comments. I hope it is resolved, I will wait at least an hour to see if everything is in accordance with the certificate of the subdomain, I will wait and report the result soon.

When did you create the subdomains?

 

If it was today, then this usually takes a bit of time like an hour or so for auto ssl to get effective to each of your subdomains and after that, you shouldn’t see any more issues.

I created the subdomain yesterday, Feb. 16. It is very strange, since it does not work only for that subdomain. the others if they work with your certificate. any solution?

I have followed the steps indicated, but unfortunately it has not worked. I can't get the subdomain (smoothjazz.fmlima.com) to get ssl certificate. The others if they work well. what else could i do?

Hi! I have a configuration problem for an ssl certificate in the subdomain (smoothjazz.fmlima.com) the other subdomains that I have seem to work fine, however this subdomain cannot obtain the ssl certificate. Could you help me and configure it for the main domain (fmlima.com) and the sub-domains?

Thank you so much!

Unblocked. If you login at https://www.heliohost.org/login/ this won't happen again.

I will do what you tell me, thanks for the help, I hope it doesn't happen again. Thanks for everything!

Can you unblock my ip. Thank you.

I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-13. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Great! thank you very much for the best hosting!