retrope

Hi there, I just gave  to the GoFundMe campaign. and the transaction number : 3Y1532766S348143J
Could you tell me if it was received? and if so could additional MB added to my storage, thank you.

 

Thanks again!

thank you !

 

Unblocked.

 

 "IP address has been blocked."

Hi! please unblock my ip?

Thank you.

 

 

Unblocked. There was a bit of a mild ddos attack on Tommy earlier, and a few ips got blocked. You happened to have 37 connections open to the server at the wrong time.

Thanks for the support, now everything is fine, thank you very much to you. Closed topic

.

 

Hello again! I don't know yet, but my IP has been blocked, could someone please unblock it?

Thank you.

Cloudflare registrar is a known compatibility issue because of that limitation. You need to change the IP address in your A records to 65.19.143.6.

 

Please keep in mind that some features (mostly email related stuff) might not work correctly without using our name servers. Since you’re unable to use our name servers, you will have to transfer your domain if you need these features to work. Also, as a reminder, Heliohost may not be able to provide support for issues with accounts using name servers other than ours.

Thanks so much for the explanation. what you tell me is very important. for now the issue is closed and solved.

 

 

One last thing, I need your support to be able to configure the certificate of my main domain, it cannot access my website or its sub domains. I must tell you that my domain is registered in cloudflare and there they have their own dns that do not allow editing. somebody could help me?

 

You can donate as much or as little as you want, but in order to get double storage space you only need to donate another $1 USD because you donated $5 already.

ok I understand. in a few days I will be making another donation. thanks for your support.

 

 

4. disk usage going to be expanded from 1000 to 2000?

Moving to Tommy is a minimum donation of $1. Getting storage increased from 1000 MB to 2000 MB is a minimum donation of $5. To get both is a minimum donation of $6.

 

I understand, so you mean I should make another donation of $ 6 to get more disk space?

 

Moving...

 

Please keep in mind that once moved, your site will not work until you remove CF and set your name servers to ns1.heliohost.org and ns2.heliohost.org.

Hi! some questions that I fear.

1.- when you say CF is cloundflare?

2. does it mean that it is essential to put the DNS of Heliohost, so that it can work?

3. If so, then can I go back to CF's DNS?

4. disk usage going to be expanded from 1000 to 2000?

 

Thank you!

• paypal transaction ID : 0NS455205A696450N
• username : retrope
• main domain : radioretroperu.com
• current server : Ricky
• server you wish to move to : TOMMY

Account email: zonaretroperu@gmail.com

Contribution: $5.00 USD

 

Thank you.

 

 

 

The account wasn't actually inactive, but rather Apache needed to be restarted.

 

Ricky sometimes glitches during its Apache restart, and when it does, every single account on the server shows an inactive page until Apache restarts a second time. Meanwhile, the accounts can still be logged into and report as active if you renew them...it's just impossible to actually see the website when this happens.

I understand your explanation. this means that these apache restarts will always give this false positive. In months ago I never had this problem, and it has always been notified to my email account. this leaves me speechless, as one should pay attention to these suspended account "errors". If there is anything that can be done please help me, Thank you very much for your reply.

Hi! here I am again in less than a month. Again my hosting account and all the domains and subdomains that I have created have been suspended. I find it incredible that I am suspended again in less than a month. I was lucky to have the option to "reactivate account" and after a few minutes it was reactivated. However, this is not normal since if you verify the income that I have had from hosting, there have been many during this month and the previous one, so much so that I have uploaded information as well as I have created subdomains. Could you tell me what happens, why is my account suspended if I do have login activity to the hosting? thanks for the reply. by the way, in a few days I will migrate through a donation.

 

You're of course welcome to donate as much or as little as you want, and even set up a recurring donation if you wish. The minimum to get moved to Tommy though is a one time donation of $1 USD. If you're considering donating anyways it might also interest you to know that for a $5 donation you can get your storage space doubled. So it's minimum of $6 to get moved to Tommy AND have extra storage added. Your account is at 218 MB our of 1000 MB right now, and your space could be raised to 2000 MB if you want.

 

The next thing that I suggest is making sure you are receiving our emails. You get a warning several days in advance of your website being taken offline for inactivity. Then you get another email at the exact moment your website is taken down. If you were to whitelist our emails from no-reply@heliohost.org it would prevent this from happening again because you would know several days in advance that you needed to log in. If you want I can set it up to send you a test email to make sure it's working, and you're receiving them correctly.

 

We have discussed setting up a system to prevent account inactivity by donating each month, and that is something we'd like to do in the future because quite a few people have requested it, but it hasn't been done yet. Keep an eye on our news on our main website, here on the forums, on facebook, on twitter, or even on our discord channel, whichever is most convenient for you, because we will make a news post when we add this functionality.

 

Finally, I just tested logging in to your server, Ricky, via https://www.heliohost.org/login/ and it correctly updated the last login date in our database. I'm not sure why it didn't work for you.

Thanks for the info. next month I will be making the donation. Could you give me the steps or where I can find information to make the migration from hosting to tommy and how do I make the donation?

The following is to tell you that the notifications have always arrived correctly to the email registered with you, the last time we had a notification was April 21. The heliohost.org emails are on a white list. As an anecdote, I tell you that a few months ago I also had a problem of canceling my account for violating the rules, I contacted you and in the end they realized that I had not done anything improper but that due to a system error another person did something Undue that I relate my account and they confused me, in the end they solved it and I received the apologies.

The idea of ​​creating a system to avoid inactivity of the account through the monthly donation seems good to me, however in these times of pandemic, there are many people who I suppose are restarting their economic activity, I think the idea is a good one But this moment is difficult not for me but for many people it is. I will be attentive to your social networks, and I hope they do not suspend my account again, since I know all the security measures to receive notifications from you. Thanks for your time.

 

Basically, people visiting your site isn't going to keep it active, nor is giving us money.

 

It's odd that it didn't catch the login with that link, as that's the suggested way of doing it...

If it is very strange, if someone could check the dates that the other domains added, they will see that they were at the beginning of this month of August, and that the income to hosting is many. I hope this situation can be reviewed.

I have read there, that one can change the account to another server that is a little faster, and I have read that a donation is given so that it can be done. I have a question, does this donation have a minimum amount? And how often do you have to donate again or is it the only time?

thanks for your reply.

 

 

 

 

How are you logging into the account? There's only two links that count for activity: https://heliohost.org/login/ or https://ricky.heliohost.org.org:2083/ (with nothing after the slash).

Traffic to your site won't keep an account active, nor will a donation unless you donate and request activity immunity in exchange for the donation.

Thanks for your reply. I have entered the hosting by this address (https://heliohost.org/login/) in August I have even added some other domains, it is very strange that the account is suspended. that's why my question, what happened? During all the years that I have been with heliohost, I have entered the hosting link through that link and I never had problems.
Could you please explain to me what this means "Traffic to your site won't keep an account active, nor will a donation unless you donate and request activity immunity in exchange for the donation."
Thanks for your reply.

Update: after almost two hours, the domain was restored, however it does not stop worrying me, since the suspension should NEVER have occurred, since I have had various income to the host and my account during the month of August, so I will not have It made sense for it to be suspended, that is something I would like to know, ¿why did they suspend the service if there was no account abandonment?

 

HelioHost username: retrope

HelioHost main domain: radioretroperu.com

 

Please, verify server access. I have made several entries during the month of August to the hosting, so I believe it is an error, since there is no account abandonment. I have tried to reactivate the account following the steps indicated, but it is not possible. I hope you can re-activate it, thank you very much.

it is understood. Well it has been a very long day for me with this experience. THANKS to all who supported me from very early to solve this problem. So here we come, I close my post and I consider it solved. A hug and again, thank you very much!

 

 

 

Hi! thanks for answering. Yes, now the website is available on "https". One last question, after 3 months of validity of the certificate, should I renew it? Or is this renewal automatic?

 

Hi, sorry for the delay. DNS have been changed to Heliohost DNS.

I have seen that it works only with http, I need to enable it to accept secure connections (HTTPS). Thank you.

 

Well, we just have to wait. thanks

 

Dear friend, if something I learned at this time, is that nothing happens by chance. Definitely if this person caused a repairable damage but in the end it is a damage. Considering that you have a security system, I do not believe that this was due to a system malfunction, the same system would detect it. Here is something strange. otherwise I hope to recover the visualization of the web later, I will clear the cache and see what happens. I'll be informing you later if everything went back to normal. I thank you very much dear friend, your time, your dedication but above all your patience to help me. thanks. Marko

 

Ok, I understand, I see my account suspended and my visitors are surprised. I understand, we will have patience, thank you.

 

 

 

oh! What a surprise what you tell me friend. Thank you for delving into this topic. Let's see if something can be done. thanks