OnEnemy

That date suggests we had CPanel. When we switched to Plesk, our rules for suspension became a lot more strict to make it fair for everyone and to keep our uptime at the 99% that we try to guarantee, even on the Johnny server, where we used to just let people do what they wanted pretty much.

Not sure who escalated it, but its being escalated to Krydos.

That's perfect. We just need to wait for Krydos, as I previously said, to delete the Addon domain and make it your main. I have no idea what will happen if I make both the main and Addon domain the same and I'm don't want to break anything doing so. Your patience is appreciated.

I see two Tommy donations sent from and...rez@gmail.com. Let me escalate this to Krydos to see what can be done.

iirc, donations are non-refundable, as they are donations and not payments to use the service. Will need a root admin to confirm this

I'll have this escalated to Krydos as he needs to delete the domain before making it the main one. Also, I had asked once before, but please stick to one topic. I merged this one to your main topic since it's still relevant.

This has been completed here: In the future, please stick to one forum post to keep the forums from being cluttered too much. Thank you.

Domain added. Basically there should be an area where you bought the domain from, be it a dashboard or maybe you need to ask their support, to add what's called a nameserver. Your domain needs to point to our nameservers so the domain can display whatever is hosted on your account.

Domain added Make sure you set the nameservers on your registrar to: ns1.heliohost.org ns2.heliohost.org

Domain added. Since it's on cloudflare, make sure you add a A Record of 65.19.141.67 and a AAAA Record of 2001:470:1:1ee::2009

Did the math: 1¢ is 2MB if 5$ is 1000MB

Hello, So you can donate $5, one time, to increase your space by 1000MB. The max is 6000MB or $25 donation. You can donate here: https://heliohost.org/donate Once done with your donation, you can post the transaction ID here and a root admin can verify and increase the space for you.

This support request is being escalated to our root admins.

Please do not use report button for anything other than spam or suspicious posts. Thank you

There is no need to remove information as it helps us determine what needs to be removed. It's fine though, as it's the only domain not hosted by us. I cannot remove domains, but I can add them. Domain is added. Escalating to have vermietungkern.eu.org removed.

If you have made a donation, please post the transaction numbers and we will escalate this to a root admin for verification. Reminder: it's $5 donation for every 1000MB of space, up to 5000. So that would be a $20 or more donation, in total.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This needs to be escalated to Krydos for deletion. After these deletions, you should have 7 domains, which leaves 3 open spaces. 9-2=7 10-7=3

Domain added. Just be aware, with this addition, you are at 9 domains (this includes subdomains and your main domain). You can only have a maximum of 10 domains at any one time. If you max out and want to add anymore domains, you need to request one to be deleted first.

Your account was suspended for: High server load. 11358 CPU. I have unsuspended your account, but please try to limit the load you put on our servers (under 10000 CPU) as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

This support request is being escalated to our root admins.

Try "tommy2.heliohost.org"

Your account was suspended for causing high server load (11000 CPU). I have unsuspended your account, but please try to limit the load (under 10000 CPU) you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. You are also over the 1000MB limit for your account. I don't remember, but I don't think you will be able to access your account anyway. Let me escalate this just to be sure.

Domain added. Please make sure you change your Nameservers to: ns1.heliohost.org ns2.heliohost.org