Yeah, let's try doing an account reset, and see if that fixes the issue.
Please check the backup from https://heliohost.org/backup/ and make sure that everything you need is in there and is the latest version. If anything is missing or an older version please make a backup of anything you need. Once the backup from 2024 is checked, and once you have everything downloaded off the server let us know and we can try resetting your account for you.