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Krydos has to manually change the DNS to fix this. When this happens, it won't fix itself. A lot of our users have been using external DNS like Cloudflare instead of our DNS because it allows them to manage it themselves. I'll escalate this for Krydos to fix, but if you want to fix it yourself, you could switch your DNS to Cloudflare and set up the entries needed. The records you need in your domain's DNS zone for Plesk to work are: A record pointed to 65.19.141.77 MX pointed to tommy2.heliohost.org (if you plan to receive mail at your domain using Plesk) TXT record with the value "v=spf1 a mx ~all" for SPF (if you plan to send mail from the domain using Plesk).