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The username hong98 is reserved for you. Probably the reason you can't register it is because your forum email address appears to be invalid, which begs the question how did it get set that way in the first place? I thought you had to validate your email address to create a forum account or create a hosting account which creates the forum account for you. Anyways regardless of how that happened, the way to fix it is to change your forum account's contact email address to the email address you're trying to create your hosting account with. Once they match the username will be available to create a new hosting account.

Have you tried logging in directly at https://tommy.heliohost.org:2083/ ? Have you tried resetting your password at https://www.heliohost.org/reset/ ? Have you tried resetting your password at https://tommy.heliohost.org:2083/resetpass?start=1 ?

When you tried to login and reset your password you account wasn't fully reactivated yet. Sometimes when the load is high it can take up to 15 minutes to fully renew, and if you try to login or reset your password before your account is fully active you'll just get an error. I have verified that your account is fully active now so you should be able to login now. This is something I'm going to fix on the new version of the website that I'm working on because you're not the first one to have this issue. I also changed your main domain for you. You'll need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org before it will start working though.

Don't worry about it. The extra question will simply get the help that most people need to them that much quicker.

Your mysql username you create yourself and will start with "ternsjo_" not "springuser2". Maybe when a java deployment fails I should just put a giant suggestion "Did you update your mysql username and password from the default?" This happens way too often. 2021-05-24 14:53:28.232 ERROR 107669 --- [st-startStop-21] com.zaxxer.hikari.pool.HikariPool : HikariPool-10 - Exception during pool initialization. java.sql.SQLException: Access denied for user 'springuser2'@'localhost' (using password: YES) at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:129) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:97) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:122) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.mysql.cj.jdbc.ConnectionImpl.createNewIO(ConnectionImpl.java:836) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.mysql.cj.jdbc.ConnectionImpl.<init>(ConnectionImpl.java:456) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.mysql.cj.jdbc.ConnectionImpl.getInstance(ConnectionImpl.java:246) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:197) ~[mysql-connector-java-8.0.19.jar:8.0.19] at com.zaxxer.hikari.util.DriverDataSource.getConnection(DriverDataSource.java:138) ~[HikariCP-3.4.2.jar:na] at com.zaxxer.hikari.pool.PoolBase.newConnection(PoolBase.java:354) ~[HikariCP-3.4.2.jar:na] at com.zaxxer.hikari.pool.PoolBase.newPoolEntry(PoolBase.java:202) ~[HikariCP-3.4.2.jar:na] at com.zaxxer.hikari.pool.HikariPool.createPoolEntry(HikariPool.java:473) [HikariCP-3.4.2.jar:na] at com.zaxxer.hikari.pool.HikariPool.checkFailFast(HikariPool.java:554) [HikariCP-3.4.2.jar:na] at com.zaxxer.hikari.pool.HikariPool.<init>(HikariPool.java:115) [HikariCP-3.4.2.jar:na] at com.zaxxer.hikari.HikariDataSource.getConnection(HikariDataSource.java:112) [HikariCP-3.4.2.jar:na] at org.hibernate.engine.jdbc.connections.internal.DatasourceConnectionProviderImpl.getConnection(DatasourceConnectionProviderImpl.java:122) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.engine.jdbc.env.internal.JdbcEnvironmentInitiator$ConnectionProviderJdbcConnectionAccess.obtainConnection(JdbcEnvironmentInitiator.java:180) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.engine.jdbc.env.internal.JdbcEnvironmentInitiator.initiateService(JdbcEnvironmentInitiator.java:68) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.engine.jdbc.env.internal.JdbcEnvironmentInitiator.initiateService(JdbcEnvironmentInitiator.java:35) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.boot.registry.internal.StandardServiceRegistryImpl.initiateService(StandardServiceRegistryImpl.java:101) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.service.internal.AbstractServiceRegistryImpl.createService(AbstractServiceRegistryImpl.java:263) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.service.internal.AbstractServiceRegistryImpl.initializeService(AbstractServiceRegistryImpl.java:237) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.service.internal.AbstractServiceRegistryImpl.getService(AbstractServiceRegistryImpl.java:214) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.id.factory.internal.DefaultIdentifierGeneratorFactory.injectServices(DefaultIdentifierGeneratorFactory.java:152) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.service.internal.AbstractServiceRegistryImpl.injectDependencies(AbstractServiceRegistryImpl.java:286) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.service.internal.AbstractServiceRegistryImpl.initializeService(AbstractServiceRegistryImpl.java:243) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.service.internal.AbstractServiceRegistryImpl.getService(AbstractServiceRegistryImpl.java:214) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.boot.internal.InFlightMetadataCollectorImpl.<init>(InFlightMetadataCollectorImpl.java:176) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.boot.model.process.spi.MetadataBuildingProcess.complete(MetadataBuildingProcess.java:118) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.jpa.boot.internal.EntityManagerFactoryBuilderImpl.metadata(EntityManagerFactoryBuilderImpl.java:1202) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.hibernate.jpa.boot.internal.EntityManagerFactoryBuilderImpl.build(EntityManagerFactoryBuilderImpl.java:1233) [hibernate-core-5.4.12.Final.jar:5.4.12.Final] at org.springframework.orm.jpa.vendor.SpringHibernateJpaPersistenceProvider.createContainerEntityManagerFactory(SpringHibernateJpaPersistenceProvider.java:58) [spring-orm-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.orm.jpa.LocalContainerEntityManagerFactoryBean.createNativeEntityManagerFactory(LocalContainerEntityManagerFactoryBean.java:365) [spring-orm-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.orm.jpa.AbstractEntityManagerFactoryBean.buildNativeEntityManagerFactory(AbstractEntityManagerFactoryBean.java:391) [spring-orm-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.orm.jpa.AbstractEntityManagerFactoryBean.afterPropertiesSet(AbstractEntityManagerFactoryBean.java:378) [spring-orm-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.orm.jpa.LocalContainerEntityManagerFactoryBean.afterPropertiesSet(LocalContainerEntityManagerFactoryBean.java:341) [spring-orm-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1855) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1792) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:595) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:517) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:323) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222) ~[spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:321) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202) [spring-beans-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1108) ~[spring-context-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:868) ~[spring-context-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:550) ~[spring-context-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.springframework.boot.web.servlet.context.ServletWebServerApplicationContext.refresh(ServletWebServerApplicationContext.java:141) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.boot.SpringApplication.refresh(SpringApplication.java:747) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.boot.SpringApplication.refreshContext(SpringApplication.java:397) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.boot.SpringApplication.run(SpringApplication.java:315) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.boot.web.servlet.support.SpringBootServletInitializer.run(SpringBootServletInitializer.java:152) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.boot.web.servlet.support.SpringBootServletInitializer.createRootApplicationContext(SpringBootServletInitializer.java:132) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.boot.web.servlet.support.SpringBootServletInitializer.onStartup(SpringBootServletInitializer.java:92) ~[spring-boot-2.2.6.RELEASE.jar:2.2.6.RELEASE] at org.springframework.web.SpringServletContainerInitializer.onStartup(SpringServletContainerInitializer.java:172) ~[spring-web-5.2.5.RELEASE.jar:5.2.5.RELEASE] at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5196) ~[catalina.jar:8.5.24] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) ~[catalina.jar:8.5.24] at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:752) ~[catalina.jar:8.5.24] at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728) ~[catalina.jar:8.5.24] at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734) ~[catalina.jar:8.5.24] at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:986) ~[catalina.jar:8.5.24] at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1857) ~[catalina.jar:8.5.24] at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) ~[na:1.8.0_292] at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[na:1.8.0_292] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[na:1.8.0_292] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[na:1.8.0_292] at java.lang.Thread.run(Thread.java:748) ~[na:1.8.0_292]