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Plain FTP is just that...data sent in plain text. FTP over TLS is the usual solution here, but we don't support it because we recommend SFTP. You could try it if you want (use "explicit" TLS instead of "plain" if you want to try), because it does work on my account, but then my account was the second account ever created. Newer accounts seem to not work right with it, while older ones do. Hostname: tommy.heliohost.org Port: 21 Encryption: none/plain (as above, FTP over explicit TLS might work, but it's not officially supported). Username and password were your choice. Keep in mind that you need to type the whole thing, including the domain (e.g. ftpuser@domain.heliohost.org) when using these extra accounts. Just using the prefix (e.g. ftpuser) won't work. IP bans are measured as failed attempts over a rolling 1 hour period. The exact number of attempts needed to earn an IP ban varies by protocol and is intentionally not published for security reasons, however I will say the numbers currently set for all protocols are substantially less than 30 attempts per hour.