Hi, As I have previously explained here https://www.helionet.org/index/topic/35291-help-my-account-is-suspendend/ the reason this account is suspended is because you already have another account with the username comp7054. You cannot operate multiple accounts as it is a violation of the HelioHost Terms of Service (basically, it is against the rules). It is possible for an administrator to unsuspend (unlock) your comp705 account but this will mean that your comp7054 account will be suspended (locked) instead. Are you OK with this happening? If you need to run multiple websites/ domains it is entirely possible to do this with just one account. All you need to do is add the other domains as add-on domains in cPanel. You may find this wiki page helpful https://wiki.helionet.org/Addon_domain. Note that parked domains have changed to alias domains but they function the same.