Correct. We do not use or support HSTS. If the website needs to force SSL, you must add an exception for the .well-known folder in the .htaccess file. This folder must be accessible over unsecured http or the certs will not issue. WHM is for root admins only. That will never work for you and would only serve to get your IP address blocked for failed logins. Also, be aware that certificates take up to 24 hours to issue after a domain is added and configured correctly.