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@bdistler: it does now. I made it his main domain. We have to wait for tommy to set that domain up. If it doesn't work in a few hours, I'll escalate. Tommy usually sets up domains in minutes...

while the DNS records for domain [ wa.hat.info ] have a "A" record of [ 65.19.143.6 ] (which is the IP address of the HelioHost server your account is on) - there is no NS records that the server needs to find your account (there are hundreds of accounts on that server) - so it throws 'your account is not setup yet' type error

That's what you get when the domain is configured incorrectly. It means the server doesn't know what account the domain belongs to. For security reasons, we require the NS records be added before you can tell the server the domain is yours. If you really can't do NS records, the domain has to be your account's main domain. Please be aware the email and subdomain features won't work if you choose the main domain route and don't use our nameservers. You also have two accounts. You're only allowed one. Do you want me to delete the Johnny account since the IP on your domain points to Tommy? This will also keep you from adding the domain even once the nameservers are correct...

You need to use NS records. A and CNAME are not supported. Delete all A and CNAME records, then create two NS records, one pointing to ns1.heliohost.org and the other ns2.heliohost.org.

HelioHost's cPanel will not set your domain as a "addon" or "parked" domain - until your registrar DNS "NS" records show Heliohost's nameservers [ ns1.heliohost.org ] and [ ns2.heliohost.org ] - using only the "A" record (i.e. IP address) will not do it