Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add domain

    By mbo,
    • 2 replies
    • 553 views
    • mbo
    • mbo

  2. [Solved] Addon Domain (3)

    By apil,   
    • 1 reply
    • 438 views

  3. [Solved] Can't connect to the database

    By zeldafan,
    • 3 replies
    • 756 views

  4. Upgrade Questions

    By devashraf,
    • 1 reply
    • 534 views

  5. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 526 views

  6. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 433 views

  7. i need help

    By LibertyVision,
    • 2 replies
    • 504 views

  8. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 800 views

  9. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 661 views

  10. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 742 views

  11. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 739 views

  12. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 619 views

  13. Remote database

    By evangadiforum,
    • 1 reply
    • 374 views

  14. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 422 views

  15. Script timed out

    By Dzmitry,
    • 0 replies
    • 431 views
×
×
  • Create New...