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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Need SSH for more easy to upload

    By p4rtn3r,
    • 1 reply
    • 451 views

  2. [Solved] Activating SFTP

    By puspus,
    • 4 replies
    • 737 views

  3. [Solved] Requesting to add another domain to my account

    By dramadan,   
    • 1 reply
    • 488 views

  4. ADD a pre owned domain

    By tiwarinaitik9,
    • 1 reply
    • 387 views

  5. [Solved] Request for Account Reset Due to Technical Issues

    By naman2020ldpes,
    • 1 reply
    • 373 views

  6. [Solved] New Domain Requirement, Extensions Enable and Domain Document Root Change Request

    By uttama1,   
    • 1 reply
    • 650 views

  7. Plesk Add/Remove Domain Disabled in "Tommy" Server?

    By jocko,   
    • 1 reply
    • 547 views

  8. Required extensions

    By deepakkr99027,
    • 1 reply
    • 413 views

  9. [Solved] Hi! My username is timeismoney. Please add a domain investortrade.us

    By timeismoney,   
    • 1 reply
    • 438 views

  10. [Solved] Adding a new subdomain to my account

    By fmors,
    • 1 reply
    • 352 views

  11. [Solved] Requesting to add another domain to my account pandaaaa

    By pandaaaa,   
    • 1 reply
    • 459 views

  12. [Solved] Unable to reset password

    By bobrobot,
    • 1 reply
    • 416 views

  13. Subdomain

    By trenesky,
    • 1 reply
    • 418 views

  14. [Solved] error deleting account

    By Guest hunterp11,
    • 3 replies
    • 485 views

  15. [Solved] subdomain

    By Guest hunterp11,   
    • 1 reply
    • 410 views
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