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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Donate For Stevie

    By heliohostuzol,
    • 2 replies
    • 543 views

  2. Enable remote access for 3 databases: 1 postgre and 2 MariaDB

    By paulcordova,
    • 1 reply
    • 440 views

  3. [Solved] Please add domain for mixflix

    By mixflix,
    • 1 reply
    • 396 views

  4. [Solved] T-Mobile 5G Home (is a hotspot)

    By ajaxStardust,
    • 2 replies
    • 611 views

  5. [Solved] Git Folder manually changed

    By apil,
    • 3 replies
    • 623 views

  6. [Solved] Domain name change

    By davidx13,
    • 1 reply
    • 449 views

  7. [Solved] Add Domain

    By CircuitSage,   
    • 2 replies
    • 575 views

  8. Transfer old emails from other hosting

    By chrisohps,
    • 4 replies
    • 742 views

  9. [Solved] add domain

    By wanpaopao,
    • 2 replies
    • 496 views

  10. [Solved] Add Domain - vgmechanical.com

    By avori,   
    • 2 replies
    • 487 views

  11. [Solved] New Domain to my account

    By chrisohps,
    • 1 reply
    • 467 views

  12. New domain name

    By chrisohps,   
    • 1 reply
    • 498 views

  13. [Solved] Add domain names to my account

    By hostmysiteplease,   
    • 1 reply
    • 419 views

  14. [Solved] Add Domain

    By lvntyyl,   
    • 1 reply
    • 489 views

  15. [Solved] i want to add domain

    By kalim323,   
    • 3 replies
    • 723 views
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