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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,537 topics in this forum

  1. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 368 views

  2. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 447 views

  3. [Solved] Stop vps service

    By capnjohn,
    • 1 reply
    • 483 views

  4. [Solved] please update the account password and send it to the mail assigned to the account

    By _andrewsl,
    • 5 replies
    • 537 views

  5. [Solved] Delete VPS

    By sirlight87,
    • 1 reply
    • 408 views

  6. [Solved] 500 internal server error

    By MoneyBroz,
    • 9 replies
    • 784 views

  7. [Solved] Install Python Module pytz

    By cktrack,
    • 2 replies
    • 419 views

  8. I have received Letsencrypt email. Wonder if there is some button to renew?

    By sylvain,
    • 4 replies
    • 487 views

  9. [Solved] Update my email address

    By ytmusic,   
    • 2 replies
    • 376 views

  10. [Solved] Emails?

    By plp050452,
    • 3 replies
    • 450 views

  11. Is email support down or does it just take some time?

    By c2itnow,
    • 7 replies
    • 668 views

  12. [Solved] Mail Server on Plesk | Disabled

    By smagarin,
    • 4 replies
    • 512 views

  13. previous sign-ups used Google Mail

    By TTD,
    • 1 reply
    • 344 views

  14. IP in another country

    By sirlight87,
    • 2 replies
    • 418 views

  15. [Solved] Starting over

    By pkmichal,
    • 1 reply
    • 478 views
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