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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Forbidden: You don't have permission to access this resource. (NodeJS)

    By ujcis,
    • 1 reply
    • 439 views

  2. need the account on urgent basis

    By Chiigywiggy,   
    • 2 replies
    • 488 views

  3. All the wordpress sites in my account have crashed

    By hostmysiteplease,
    • 8 replies
    • 1.1k views

  4. [Solved] ADD DOMAINS

    By adriannaranjor94,
    • 1 reply
    • 461 views

  5. [Solved] Change my E-mail for login

    By softsys,
    • 2 replies
    • 482 views

  6. [Solved] adding a secondary domain

    By sibleyfelsteadsh,   
    • 1 reply
    • 428 views

  7. Support Request

    By artenahandmade,
    • 1 reply
    • 363 views

  8. [Solved] upload a new domain

    By harunoyukki,   
    • 1 reply
    • 457 views

  9. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 511 views

  10. [Solved] Reset Account

    By kharab7esh,
    • 2 replies
    • 499 views

  11. Spybot IP Immunization

    By juris,
    • 5 replies
    • 887 views

  12. remove domains

    By shobry41,   
    • 1 reply
    • 407 views

  13. [Solved] adding domain

    By sigbald,   
    • 1 reply
    • 427 views

  14. [Solved] Add a domain

    By gebu8f,
    • 2 replies
    • 627 views

  15. Add a domain please

    By swaloy,
    • 1 reply
    • 461 views
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