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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Adding a domain

    By gmpintus,
    • 2 replies
    • 610 views

  2. [Solved] Domain removal

    By talesaz,
    • 1 reply
    • 468 views

  3. Cannot connect to MySql

    By codename25,
    • 1 reply
    • 520 views

  4. [Solved] Can you add subdomain (web.funapp.in)

    By funappin,   
    • 1 reply
    • 523 views

  5. Add a domain

    By fourteentrees,
    • 1 reply
    • 443 views

  6. [Solved] Add Domain

    By eduibin,
    • 2 replies
    • 541 views

  7. [Solved] Need Help – public_html Folder Deleted by Mistake

    By alexys21,   
    • 1 reply
    • 571 views

  8. I am unable to access the email accounts I have created.

    By live7day,
    • 1 reply
    • 475 views

  9. [Solved] Please enable Java for my Tommy account

    By alexys21,
    • 1 reply
    • 637 views

  10. Question regarding domains registered on my hosting (b3t0r0ck)

    By b3t0r0ck,
    • 1 reply
    • 458 views

  11. [Solved] I would like to add another domain

    By frncszxc,   
    • 1 reply
    • 520 views

  12. [Solved] I would like to add a domain

    By qzify,
    • 1 reply
    • 511 views

  13. [Solved] Revert Domain Request

    By streetartlist,
    • 1 reply
    • 468 views

  14. [Solved] add a new domain to my hosting - my user is (b3t0r0ck)

    By b3t0r0ck,
    • 1 reply
    • 488 views

  15. [Solved] Add a second Domain

    By pokemonwawi,
    • 1 reply
    • 572 views
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