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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] domain add

    By filmdizizle,
    • 1 reply
    • 459 views

  2. [Solved] 404 Not found Shows

    By odilonse,
    • 2 replies
    • 556 views

  3. [Solved] rename account

    By sccccisclub,
    • 3 replies
    • 505 views

  4. [Solved] reset account

    By filmdizizle,
    • 4 replies
    • 728 views

  5. [Solved] Restablecer cuenta axoncorpinstitut

    By axoncorpinstitut,
    • 1 reply
    • 398 views

  6. [Solved] domain add

    By filmdizizle,   
    • 2 replies
    • 600 views

  7. [Solved] Add a custom domain to my HelioHost account

    By tecandsoftsrv,   
    • 4 replies
    • 606 views

  8. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 455 views

  9. [Solved] Issue with Storage Space Upgrade

    By emmanuelfosso206,
    • 1 reply
    • 461 views

  10. [Solved] Delete domain.

    By gebu8f,
    • 1 reply
    • 506 views

  11. [Solved] Failed access to webmail, Roundcube disables itself?

    By vvenet,
    • 10 replies
    • 1.1k views

  12. [Solved] Adding of domain

    By Tina golden,
    • 1 reply
    • 500 views

  13. [Solved] remove current domain

    By nthanga7,
    • 4 replies
    • 639 views

  14. Renew account

    By sortaloc,
    • 1 reply
    • 463 views

  15. [Solved] Add domain names to my account

    By hostmysiteplease,
    • 3 replies
    • 566 views
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