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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add Domain

    By stoffel,
    • 1 reply
    • 458 views

  2. [Solved] Add new subdomain

    By b0chard,
    • 2 replies
    • 473 views

  3. [Solved] Adding domain

    By filmdizizle,
    • 1 reply
    • 452 views

  4. New users: wapps. Not sure of asking for help protocol. Forum issue #64677. Database connection not working

    By wapps,
    • 1 reply
    • 421 views

  5. [Solved] Add Domain - 添加域名

    By yue86006490,   
    • 1 reply
    • 345 views

  6. Add Domain [malware8148]

    By malware8148,
    • 9 replies
    • 836 views

  7. [Solved] domain add

    By filmdizizle,
    • 1 reply
    • 459 views

  8. [Solved] 404 Not found Shows

    By odilonse,
    • 2 replies
    • 556 views

  9. [Solved] Add a custom domain to my HelioHost account

    By tecandsoftsrv,   
    • 4 replies
    • 606 views

  10. [Solved] reset account

    By filmdizizle,
    • 4 replies
    • 727 views

  11. [Solved] Restablecer cuenta axoncorpinstitut

    By axoncorpinstitut,
    • 1 reply
    • 398 views

  12. [Solved] domain add

    By filmdizizle,   
    • 2 replies
    • 600 views

  13. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 455 views

  14. [Solved] Issue with Storage Space Upgrade

    By emmanuelfosso206,
    • 1 reply
    • 461 views

  15. [Solved] remove current domain

    By nthanga7,
    • 4 replies
    • 639 views
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