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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] user: wapps    Please reset account.

    By wapps,   
    • 1 reply
    • 349 views

  2. [Solved] Add Domain

    By pokemonwawi,
    • 1 reply
    • 449 views

  3. [Solved] One more domain please

    By philipesouza,
    • 3 replies
    • 542 views

  4. User=wapps. Restoring Backup

    By wapps,
    • 8 replies
    • 833 views

  5. [Solved] Route external domain to helio hosted webspace

    By cwsvjudo,   
    • 4 replies
    • 588 views

  6. user: wapps. Deleting/Removing folder from root directory.

    By wapps,
    • 3 replies
    • 544 views

  7. [Solved] add domain

    By w2hsystem,
    • 2 replies
    • 452 views

  8. [Solved] Subscription frozen due to exceeding memory limit

    By s28211,
    • 1 reply
    • 403 views

  9. user: wapps. Appache restart

    By wapps,
    • 2 replies
    • 384 views

  10. my Username is: engrprimusapps, and doman is nizeman.com

    By engrprimusapps,
    • 1 reply
    • 303 views

  11. [Solved] Account Reset

    By moddriodco,
    • 1 reply
    • 370 views

  12. [Solved] rename account

    By sccccisclub,
    • 3 replies
    • 505 views

  13. [Solved] Add a custom domain to my account

    By heliohostletharg,   
    • 1 reply
    • 416 views

  14. I'm interested to add a custom domain in my account

    By shubokha,
    • 1 reply
    • 323 views

  15. [Solved] account: wapps Please reset my account.

    By wapps,
    • 1 reply
    • 357 views
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