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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add a .com domain

    By xabierpico,
    • 2 replies
    • 547 views

  2. [Solved] Add domain name

    By langb6416,
    • 1 reply
    • 334 views

  3. [Solved] add domain to account ignaciomtds

    By ignaciomtds,
    • 1 reply
    • 414 views

  4. [Solved] Vrijschot

    By tjpronk,
    • 3 replies
    • 474 views

  5. SSH access

    By gmpintus,
    • 2 replies
    • 619 views

  6. [Solved] Can i add my own domain to my web? i want to make into cuanin.ceee17.xyz, i already have the ceee17.xyz domain

    By jessenchayadi17,   
    • 1 reply
    • 367 views

  7. External MySQL Database

    By michaelhoffman,   
    • 2 replies
    • 469 views

  8. Account reset

    By hsorsa,
    • 1 reply
    • 362 views

  9. Node.js App Fails to Start - No Logs on Plesk

    By aiwodemaya,
    • 2 replies
    • 1.5k views

  10. [Solved] user: wapps    Please reset account.

    By wapps,   
    • 1 reply
    • 349 views

  11. [Solved] Add Domain

    By pokemonwawi,
    • 1 reply
    • 449 views

  12. [Solved] Subscription frozen due to exceeding memory limit

    By s28211,
    • 1 reply
    • 403 views

  13. [Solved] add domain

    By w2hsystem,
    • 2 replies
    • 452 views

  14. user: wapps. Deleting/Removing folder from root directory.

    By wapps,
    • 3 replies
    • 544 views

  15. user: wapps. Appache restart

    By wapps,
    • 2 replies
    • 384 views
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