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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9939 topics in this forum

  1. [Solved] Persistent 504 Timeout Errors on Hosted Service

    By wangyaa,
    • 2 replies
    • 434 views

  2. [Solved] Adding Domain

    By Ibrahim Ehab,
    • 1 reply
    • 373 views

  3. Frequent 504 Gateway Time-out errors on my PHP sites

    By freelio,
    • 7 replies
    • 873 views

  4. [Solved] add a new domain

    By wangyaa,   
    • 1 reply
    • 404 views

  5. [Solved] Remove a custom domain

    By wangyaa,   
    • 1 reply
    • 333 views

  6. domain change

    By ncatey1,
    • 2 replies
    • 485 views

  7. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 540 views

  8. Add domain

    By t42079685,
    • 1 reply
    • 575 views

  9. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 678 views

  10. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 446 views

  11. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 396 views

  12. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 477 views

  13. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 436 views

  14. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 402 views

  15. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 391 views
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