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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Add domain

    By dir,
    • 1 reply
    • 382 views

  2. [Solved] add domain

    By gwjcfls,
    • 2 replies
    • 403 views

  3. [Solved] Adding domain names

    By ismael78,
    • 1 reply
    • 369 views

  4. [Solved] add my domain

    By Guest,   
    • 1 reply
    • 303 views

  5. [Solved] Add Domain

    By avori,   
    • 2 replies
    • 527 views

  6. [Solved] Request to Add New Domain: unis.dpdns.org

    By muyi,
    • 1 reply
    • 471 views

  7. [Solved] account 404

    By w2hsystem,
    • 2 replies
    • 415 views

  8. [Solved] Add 2 new subdomains

    By mricardi,
    • 1 reply
    • 349 views

  9. [Solved] Donation completed via card – signup page error

    By Paschalidis Crhisovalantis,
    • 2 replies
    • 492 views

  10. [Solved] Reset my account please

    By mrrobot0,
    • 6 replies
    • 747 views

  11. [Solved] Please add subdomains

    By chekavokolyan,   
    • 2 replies
    • 541 views

  12. Domain Still Showing "Queued" Page After Several Hours on webmail on my both domains

    By roxanne,   
    • 2 replies
    • 565 views

  13. user: wapps Please make a Admin backup of my account.

    By wapps,
    • 6 replies
    • 596 views

  14. [Solved] Request to Add New Domain

    By b0chard,   
    • 4 replies
    • 603 views

  15. [Solved] Account creation in progress for over 2 hours

    By ahoyaa,
    • 1 reply
    • 397 views
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