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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

10025 topics in this forum

  1. [Solved] Add new domain

    By gofterdom,
    • 1 reply
    • 105 views

  2. [Solved] DNS for bgt.heliohost.us missing after the crash

    By bgt,
    • 1 reply
    • 105 views

  3. [Solved] please bind my domain to my Morty account

    By seabirdr,
    • 2 replies
    • 103 views

  4. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 103 views

  5. SSL Error

    By yalyn,
    • 2 replies
    • 103 views

  6. RESTOR MY DATA

    Topic was merged with I CAN'T RESTOR MY DATA

  7. [Solved] No access to astron.heliohost.org

    By neptunus,
    • 3 replies
    • 101 views

  8. [Solved] Requesting adding main domain

    By locknchase,
    • 1 reply
    • 100 views

  9. [Solved] Domain Change & Subdomain Request (sameerswedev)

    By sameerswedev,
    • 1 reply
    • 99 views

  10. [Solved] Can't connect to the database from home (johnny)!

    By terrencel,
    • 1 reply
    • 99 views

  11. [Solved] Add a new domain

    By martinfrade,
    • 1 reply
    • 98 views

  12. domain add

    By coralsherwin2,
    • 2 replies
    • 97 views

  13. [Solved] Domain name unreached

    By aggiornamentijw,
    • 2 replies
    • 97 views

  14. [Solved] Add subdomain

    By mbta98,
    • 1 reply
    • 96 views

  15. [Solved] upgraded johnny

    By dyan,
    • 1 reply
    • 96 views
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