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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. VPS subscription

    By joezhou,
    • 1 reply
    • 568 views

  2. VPS subscription renewal

    By allu62,
    • 3 replies
    • 1.3k views

  3. VPS23

    By r0nmlt,
    • 3 replies
    • 1.3k views

  4. Waited 2 weeks for account

    By Beluga,
    • 6 replies
    • 1.7k views

  5. Waiting for account validation

    By disco,
    • 6 replies
    • 2.3k views

  6. Waiting for approval mail for 3 days

    By onurozdi,
    • 7 replies
    • 2.9k views

  7. Waiting For Java

    By Aloisio,
    • 1 reply
    • 726 views

  8. Waiting for the invitation email

    By Joe Tachs,
    • 2 replies
    • 679 views

  9. Waiting to try my hand plesk

    By fuzmic,
    • 0 replies
    • 909 views

  10. Want Account Deleted to Start Over

    By Unveiled,
    • 1 reply
    • 1.6k views

  11. want to add my own domian

    By amar63,
    • 1 reply
    • 208 views

  12. want to add my own custom domain

    By moddriodco,
    • 1 reply
    • 450 views

  13. Want to register

    By GunJunky,
    • 1 reply
    • 7.3k views

  14. Want to rejoin Heliohost Tommy, donated in 2018 and 2020

    By snowcool,
    • 3 replies
    • 749 views

  15. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 1.3k views
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