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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

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    By Oatmeal,
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  2. Minecraft Status With Python ?

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  4. Unblock IP Address (Too many connections [FTP])

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    By khokho,
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  7. My Website Wont Load

    By edox,   
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  8. need dedicated ip to install my ssl certificate

    By aniroy1986,
    • 0 replies
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  9. Parked domain question

    By Molly,
    • 0 replies
    • 870 views

  10. [Solved] Ccmbdd: Can't Access My Account

    By ecotm034,
    • 0 replies
    • 474 views

  11. fix on php.ini needed

    By andrfkr,
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    • 1k views

  12. [Solved] Unable To Connect To Cpanel

    By aikido,
    • 0 replies
    • 486 views

  13. [Solved] Nothing Loads Up..?

    By lynnard,   
    • 0 replies
    • 1k views

  14. Squirrelmail Is Not Working I Guess

    By Dtc,
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  15. Mysql Help On Stevie

    By paladox2014,
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