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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Solved] Delete and add one domain please

    By pokemonwawi,
    • 1 reply
    • 252 views

  2. [Solved] 404 Error on New Domain

    By lia,
    • 3 replies
    • 252 views

  3. [Solved] Domain request, please add my subdomain to my account

    By cortadoistheonly,   
    • 3 replies
    • 252 views

  4. Addition of domain

    By neonstudio,
    • 1 reply
    • 251 views

  5. [Solved] Main domain change for my account

    By mozonod,
    • 1 reply
    • 250 views

  6. Account Suspended? Found the reason.

    By sphinx0945,
    • 1 reply
    • 250 views

  7. [Solved] Request to add domain "ujian.koosty.web.id"

    By koosty,
    • 1 reply
    • 250 views

  8. Site very slow

    By nunowonder,
    • 1 reply
    • 250 views

  9. [Solved] Subdomain Request

    By karimhamrouni,
    • 2 replies
    • 250 views

  10. [Solved] Please add the domain quwwaai.com, to johhny

    By alberto4,
    • 2 replies
    • 250 views

  11. Multiple account

    By alchimistofcrypt,
    • 1 reply
    • 249 views

  12. [Solved] edit dns

    By jnreyy,
    • 1 reply
    • 249 views

  13. [Solved] Reset my account

    By raonek,
    • 1 reply
    • 249 views

  14. [Solved] remove domain

    By not733402,
    • 1 reply
    • 249 views

  15. [Solved] delete account

    By ravikv123,
    • 1 reply
    • 249 views
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