Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Issue with FTP

    By sagnik,
    • 1 reply
    • 642 views

  2. [Solved] Add a domain

    By msbsurfi,   
    • 1 reply
    • 456 views

  3. [Solved] Change Johnny to Tommy (multiple accounts)

    By jhromany,   
    • 1 reply
    • 512 views

  4. [Solved] add domain

    By clairesoukup,
    • 1 reply
    • 145 views

  5. [Solved] Domain Change

    By roseeeee,
    • 1 reply
    • 153 views

  6. signed up with forwarded/masked domain...

    By treefox,
    • 1 reply
    • 1.2k views

  7. Why Most of Time Your Host Server Down!

    By earnsimply.com,
    • 1 reply
    • 1.3k views

  8. [Solved] Have Trouble Acessing Cpanel And My Site Is Down

    By jmyers12,
    • 1 reply
    • 507 views

  9. [Solved] Delete Inactive Account: Aisoft

    By imam,
    • 1 reply
    • 555 views

  10. [Solved] Asp.net Mysql Error

    By asnime,   
    • 1 reply
    • 2k views

  11. [Solved] Can Not Login To The Cpanel

    By kukugo,
    • 1 reply
    • 909 views

  12. [Solved] Start My Sql Service

    By deyi,
    • 1 reply
    • 850 views

  13. Error On Connecting To Databse From Php Script

    By petervaien,   
    • 1 reply
    • 734 views

  14. Request to Change Main Domain - Username: zeb

    By zeb,
    • 1 reply
    • 537 views

  15. [Solved] Unable to add new domain

    By letsmedialab,
    • 1 reply
    • 495 views
×
×
  • Create New...