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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Addon Domain

    By juaorpo,
    • 1 reply
    • 416 views

  2. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 400 views

  3. Clarification Regarding Multiple Accounts

    By sipir17,
    • 1 reply
    • 288 views

  4. [Solved] I would ask you to add second domain to my account

    By fortraining,
    • 1 reply
    • 191 views

  5. [ACCEPTED] Ad. Replacement request

    By Nightwish,
    • 1 reply
    • 1.6k views

  6. Upgrade option?

    By tinners,
    • 1 reply
    • 916 views

  7. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 503 views

  8. [Solved] Request For Account Registration (Tommy Server)

    By seintitus,
    • 1 reply
    • 718 views

  9. Login unavailable: I didn't received email for Plesk

    By ceomega,
    • 1 reply
    • 789 views

  10. [Solved] How to get into plesk?

    By neptunus,
    • 1 reply
    • 714 views

  11. Wipping my account and install Ghost CMS

    By zgraphic,
    • 1 reply
    • 728 views

  12. [Solved] still having issues getting into plesk

    By sunamong,
    • 1 reply
    • 640 views

  13. [Solved] Delete account and purged.

    By rajendrarajsri,
    • 1 reply
    • 577 views

  14. git not working

    By harshil,
    • 1 reply
    • 492 views

  15. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 511 views
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