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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Questions

    By Guest hunter93,
    • 1 reply
    • 600 views

  2. "404 Not Found" Error On Cubecart

    By wizmarke,
    • 1 reply
    • 809 views

  3. [Solved] Ip Blocked

    By goncalve,   
    • 1 reply
    • 1.2k views

  4. [Solved] can you deploy schools_management_system.war

    By tafimbir,   
    • 1 reply
    • 1.1k views

  5. Domains Only Connecting To Web Servers Default Page....

    By skullys,
    • 1 reply
    • 708 views

  6. [Solved] ACCOUNT RESET REQUEST (All of my current data can be deleted)

    By elkhaddir,
    • 1 reply
    • 532 views

  7. [Solved] Please delete my account

    By climb4fun,
    • 1 reply
    • 412 views

  8. [Solved] I NEED TO ADD MY DOMAIN NAME ASAP.

    By alkhanmuscatfina,
    • 1 reply
    • 433 views

  9. [Solved] Adcionar novo dominio user (Euclisio)

    By euclisio,
    • 1 reply
    • 452 views

  10. [Solved] Please create account on Lily

    By bkwoka,
    • 1 reply
    • 392 views

  11. [Solved] Add Domains

    By trustinnova47,
    • 1 reply
    • 223 views

  12. [Solved] Change my main domain

    By quilanetwork,
    • 1 reply
    • 181 views

  13. Help - I received an email saying "Your hosting account at HelioHost is about to expire"

    By Slick,
    • 1 reply
    • 986 views

  14. [Solved] Erratum In Support Faq

    By Guest chigle,   
    • 1 reply
    • 866 views

  15. Access Denied

    By ovt00,
    • 1 reply
    • 946 views
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