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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. None of my sites are accessible now

    By ronvdc,
    • 1 reply
    • 427 views

  2. [Solved] I want to add a sub -domain to be bondo.devs-zone.com

    By hayahsocial2024,   
    • 1 reply
    • 449 views

  3. [Solved] epicman212 requesting an added domain

    By epicman212,   
    • 1 reply
    • 460 views

  4. [Solved] account reset

    By segonist,
    • 1 reply
    • 339 views

  5. [Solved] Requesting a new domain

    By akbaig,
    • 1 reply
    • 262 views

  6. [Solved] New Addon Domain

    By altrofriuli,
    • 1 reply
    • 225 views

  7. cname help please

    By tomas,
    • 1 reply
    • 1.1k views

  8. Server change

    By Ntsite,
    • 1 reply
    • 1.1k views
    • jje
    • jje

  9. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 490 views

  10. [Solved] Account Move Request (Deletion Not Working So Can't Do It Myself)

    By Dodo55,
    • 1 reply
    • 456 views

  11. Account Suspended

    By piotrekn,
    • 1 reply
    • 677 views

  12. [Solved] Sessions on Tommy

    By azclubco,
    • 1 reply
    • 838 views

  13. [Solved] Request for domain change!

    By broland,
    • 1 reply
    • 726 views

  14. I'm interested to add a custom domain in my account

    By shubokha,
    • 1 reply
    • 322 views

  15. [Solved] ADD SUB DOMAINS

    By merakhataml,
    • 1 reply
    • 213 views
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