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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Subdomain request

    By goot,
    • 1 reply
    • 314 views

  2. [Solved] Please reset my account

    By thofficial,
    • 1 reply
    • 295 views

  3. Stevie Down Apparently

    By Arty-fishL,   
    • 1 reply
    • 911 views

  4. Allow More Users To Use Ftp On Stevie

    By paladox2014,
    • 1 reply
    • 522 views

  5. [Solved] I No Receive Emails For Reset The Password

    By arcaudas,
    • 1 reply
    • 509 views

  6. [Solved] Phpmyadmin Does Not Connect

    By buletin_aim,   
    • 1 reply
    • 1.7k views

  7. Cannot Delete Account

    By s6vtf3sw2,
    • 1 reply
    • 842 views

  8. [Solved] Postgresql Remote Access

    By mattzg01,
    • 1 reply
    • 543 views

  9. please change my password

    By nemo1,
    • 1 reply
    • 698 views

  10. [Solved] request adding an additional domain: nmpa.ually.cn

    By ually,
    • 1 reply
    • 556 views

  11. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 440 views

  12. [Solved] Request for creation of new subdomain for my website

    By aadityasSLP,
    • 1 reply
    • 452 views

  13. [Solved] Add Domains to my Account

    By developer1,
    • 1 reply
    • 326 views

  14. upload asp page from frontpage2003

    By ncbbh4u,
    • 1 reply
    • 935 views

  15. Pleasa help!!

    By mister,
    • 1 reply
    • 1.4k views
    • jje
    • jje
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