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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Renewing Account

    By maiabhmg,
    • 1 reply
    • 538 views

  2. Renewing Account

    By dhahibi,
    • 1 reply
    • 479 views

  3. Renewing Account

    By petret2,
    • 1 reply
    • 486 views

  4. Renewing account failed

    By choochoo7298,
    • 1 reply
    • 683 views

  5. Renewing deleted account

    By MrAnarchist,
    • 1 reply
    • 847 views

  6. renewing my account

    By vascoambrogi,
    • 1 reply
    • 534 views

  7. Replace my Subdomain

    By dott,   
    • 2 replies
    • 1.5k views

  8. Report of Malicious Activity & Attack Attempts on Account: almhdy.sd

    By almahdi,
    • 1 reply
    • 283 views

  9. Reporting site violating terms of service

    By RealtimeX,
    • 3 replies
    • 1.1k views

  10. REQ Domain change

    By aloy,
    • 1 reply
    • 986 views
    • jje
    • jje

  11. Req: Remove Parked Domain For Ologi.org

    By minatsu,
    • 1 reply
    • 625 views

  12. Request access for Lily

    By tommardev,
    • 7 replies
    • 1.1k views

  13. Request Deletion For Moving Account From Stevie To Tommy

    By paladox2014,
    • 1 reply
    • 1k views

  14. Request Deployment War

    By rvaldes,   
    • 3 replies
    • 918 views

  15. Request Deployment War

    By camyth7,
    • 1 reply
    • 558 views
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