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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Backup And Deletion Request

    By affestat,
    • 1 reply
    • 535 views

  2. [Solved] Password Reset

    By zelezni,   
    • 1 reply
    • 1k views

  3. [Solved] Deploy My File

    By jtong23,
    • 1 reply
    • 611 views

  4. Subdomain DNS

    By Bailey,
    • 1 reply
    • 670 views

  5. [Solved] Archived account's backup

    By mtpews,
    • 1 reply
    • 679 views

  6. [Solved] cancel the subscription

    By Mahani,
    • 1 reply
    • 719 views

  7. Add New Domain

    By zwx,
    • 1 reply
    • 640 views

  8. [Solved] Need help with account renewal

    By vir,
    • 1 reply
    • 644 views

  9. [Solved] Change Domain

    By felis,
    • 1 reply
    • 606 views

  10. Forbidden: You don't have permission to access this resource. (NodeJS)

    By ujcis,
    • 1 reply
    • 439 views

  11. [Solved] Add new Domain

    By niyhi,
    • 1 reply
    • 482 views

  12. Need flask.wsgi control access

    By ravikv123,
    • 1 reply
    • 243 views

  13. Help me

    By asejaa,
    • 1 reply
    • 809 views

  14. [Solved] Java Not Working Again

    By deividlm,
    • 1 reply
    • 588 views

  15. [Solved] Can Not Delete Folder And File

    By Sandip,   
    • 1 reply
    • 1.2k views
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