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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. (Help) Unable To Configure Email Client

    By f3info,
    • 1 reply
    • 1.4k views

  2. [Solved] I Would Appreciate Password Reset...

    By skullys,
    • 1 reply
    • 752 views

  3. Could you please restart Tomcat server.

    By vaninf,
    • 1 reply
    • 682 views

  4. [Solved] Cannot access Cpanel

    By costcowh,
    • 1 reply
    • 757 views

  5. I want to change my domain name and paid domain name

    By asfora21,
    • 1 reply
    • 472 views

  6. Confused about my account status

    By robev,
    • 1 reply
    • 845 views

  7. [Solved] I would like to wipe my account and start over.

    By mohmedebeid,
    • 1 reply
    • 521 views

  8. [Solved] add domain name (i need to create a new domain name)

    By wwwmariamzombo,   
    • 1 reply
    • 497 views

  9. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 422 views

  10. Domain & Subdomain

    By sins4skins,
    • 1 reply
    • 467 views

  11. [Solved] Add Domain

    By paul70,
    • 1 reply
    • 228 views

  12. [Solved] create alias

    By bliepbliep,
    • 1 reply
    • 265 views

  13. sessions

    By lie2815,
    • 1 reply
    • 1.4k views

  14. My Mysql user can not create tables why?????

    By sanpio,
    • 1 reply
    • 1.1k views

  15. Johnny Signup

    By ReN07,
    • 1 reply
    • 967 views
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