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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Python scheduled task

    By daneesv,
    • 1 reply
    • 552 views

  2. [Solved] Add domain to my account

    By dragonbeodo,
    • 1 reply
    • 452 views

  3. [Solved] Changing main domain for user "fthasdd"

    By fthasdd,   
    • 1 reply
    • 423 views

  4. [Solved] Suspended

    By pokemonwawi,
    • 1 reply
    • 589 views

  5. [Solved] Request For Domain Addition

    By amaljunior002,
    • 1 reply
    • 249 views

  6. Account Queued

    By elMito,
    • 1 reply
    • 931 views

  7. cpanel inaccessible due to lack of disk space

    By enginarc,
    • 1 reply
    • 1.3k views

  8. [Solved] Switching From Johnny To Stevie

    By advcvc,
    • 1 reply
    • 490 views

  9. [Solved] Django Site Only Gives 500 Errors

    By andrewng,   
    • 1 reply
    • 1.6k views

  10. Double space?

    By Guest DmC,
    • 1 reply
    • 612 views

  11. [Solved] Changing Main Domain Not Working

    By radhikas,
    • 1 reply
    • 688 views

  12. [Solved] please update my ssl the certificate is in root folder

    By nemo1,
    • 1 reply
    • 1.1k views

  13. [Solved] Addon Domains

    By lacasuriortodoxe,
    • 1 reply
    • 514 views

  14. [Solved] I would like to add a domain

    By qzify,
    • 1 reply
    • 456 views

  15. [Solved] Reset Account

    By sins4skins,   
    • 1 reply
    • 419 views
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