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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] REQUEST - alias domain

    By reiquezynho,
    • 1 reply
    • 501 views

  2. [Solved] adding a secondary domain

    By sibleyfelsteadsh,   
    • 1 reply
    • 428 views

  3. [Solved] Add new domain

    By riz,   
    • 1 reply
    • 448 views

  4. [Solved] Request to Add Domains/Subdomains for My Account

    By andromedasokito,
    • 1 reply
    • 384 views

  5. [Solved] Change domain please

    By sabzgunbad3,
    • 1 reply
    • 281 views

  6. Submitting request for subdomain

    By scutoid,
    • 1 reply
    • 213 views

  7. [Solved] Domain Addition

    By ryofist,
    • 1 reply
    • 168 views

  8. Second Domain

    By quadmud,
    • 1 reply
    • 1.1k views

  9. site down

    By train997,
    • 1 reply
    • 998 views

  10. [Solved] Can't Login

    By GrooveStomp,
    • 1 reply
    • 601 views

  11. [Inactive] I Have A Problem I Can `t Add The Domain

    By dedal,   
    • 1 reply
    • 505 views

  12. [Solved] Deploy War File

    By chanders,
    • 1 reply
    • 593 views

  13. Change Main Domain

    By dj123w1,
    • 1 reply
    • 4.9k views

  14. [Inactive] PHP and MySQL needs an update to work with Drupal 9.

    By abhirup,   
    • 1 reply
    • 623 views

  15. Problem adding domain

    By piyushgu,
    • 1 reply
    • 658 views
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