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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Tommy invite request

    By vilvoc,
    • 1 reply
    • 778 views

  2. [Solved] Reset Password

    By garfieldsf,
    • 1 reply
    • 533 views

  3. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 519 views

  4. [Solved] Delete account

    By Guest,
    • 1 reply
    • 580 views

  5. [Solved]Can't configure DNS A

    By ebio,
    • 1 reply
    • 597 views

  6. [Solved] add new domain request

    By itray25,
    • 1 reply
    • 545 views

  7. [Solved] Add domain to account

    By techkitty,   
    • 1 reply
    • 569 views

  8. Why cant I access my subdomain

    By chrisrulz911,
    • 1 reply
    • 1.4k views

  9. [Solved] Add Domains

    By apa240,
    • 1 reply
    • 316 views

  10. [Solved] Reset server

    By c2s,
    • 1 reply
    • 205 views

  11. [522] Server Timed Out

    By uzair,
    • 1 reply
    • 950 views
    • Guest
    • Guest

  12. Account Inaccessible

    By ubitech,
    • 1 reply
    • 671 views

  13. Kill Process On Qmuleiro.heliohost.org

    By amuleiro,
    • 1 reply
    • 567 views

  14. [Solved] change of main domain

    By todorecargas,
    • 1 reply
    • 596 views

  15. [Solved] Help

    By mynor545,
    • 1 reply
    • 432 views
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